Client Success Specialist (Leadership Team) - URGENT HIRING

Employment Type: Full-Time

Location : Remote

Schedule : Business hours aligned with U.S. time zones

Role Overview

The Client Success Specialist is responsible for managing client onboarding, VA readiness, and early-stage account success. This role plays a key part in ensuring smooth onboarding execution, strong client communication, and proper alignment between client expectations and VA performance.

This is an ownership-driven role where the Specialist manages their own accounts, facilitates onboarding sessions, and coordinates across departments to ensure both clients and Virtual Assistants are set up for long-term success.

The role requires strong proactiveness, accountability, structured reporting, and the ability to confidently handle client-facing communication while maintaining internal alignment.

Qualifications & Requirements

Required

• 1–2 years experience in client success, account management, or client-facing roles
• Strong written and verbal English communication skills
• High level of proactiveness and accountability
• Strong organizational and documentation skills
• Ability to manage multiple onboarding schedules simultaneously
• Confidence in handling client communication independently

Preferred (Not Required)

• Experience in Virtual Assistant, home care, or service-based industries
• Familiarity with onboarding processes and client lifecycle management
• Experience working with cross-functional teams

Performance Expectations

Success in this role requires

• Strong ownership of assigned accounts
• Consistent and structured reporting
• Proactive communication with clients and internal teams
• Ability to identify and resolve issues early
• Maintaining alignment between client expectations and VA performance

Training & Performance Expectations

• Participation in structured onboarding and internal training programs
• Continuous improvement through feedback and coaching
• Adherence to onboarding processes, SOPs, and reporting standards
• Ability to adapt to evolving client needs and workflows

Core Responsibilities

Client Onboarding & Facilitation

• Facilitate onboarding meetings with clients and Virtual Assistants
• Manage up to 4 onboardings per day while maintaining quality and structure
• Ensure onboarding agenda is followed and all required topics are covered
• Guide clients on how to train and work effectively with their VA
• Ensure all systems, tools, and access are properly set up

Account Management & Client Communication

• Manage assigned client accounts independently
• Conduct post-onboarding follow-ups to ensure smooth transition to live operations
• Handle client concerns directly and provide timely resolutions
• Maintain proactive communication with clients to prevent issues
• Escalate high-level concerns appropriately while maintaining ownership of the account

VA Readiness & Performance Alignment

• Monitor VA readiness prior to onboarding
• Coordinate with Training Team to confirm VA-client alignment
• Ensure VAs are prepared with tools, access, and basic understanding before onboarding
• Identify early performance gaps and coordinate with internal teams for support
• Reinforce expectations and accountability with VAs during onboarding

Cross-Department Coordination

• Sales Team
• Report “VA Ready to Onboard” status
• Clarify client expectations and follow up on Strategy Call details
• Training Team
• Follow up on assigned VA readiness and training progress
• Operations Team
• Coordinate pre-onboarding requirements and VA deployment readiness
• Client Relations Team
• Escalate client-related concerns or sensitive situations requiring support

Reporting, Documentation & KPI Management

• Submit accurate and timely End-of-Day (EOD) and End-of-Week (EOW) reports
• Provide onboarding summaries after each onboarding session

Track and report

• VA readiness status
• Onboarding progress
• Client feedback
• Ensure all onboarding documentation is complete, organized, and up-to-date

KPIs & Performance Metrics

Success in this role is measured by

• 60% Onboarding Survey Rate
• 40% Onboarding Completion Rate
• Quality and consistency of onboarding summaries
• Timeliness and accuracy of EOD/EOW reports
• Client satisfaction and communication effectiveness
• Ability to manage and retain assigned accounts independently

Escalation Guidelines

Handled Independently

• Low-level client concerns
• Routine onboarding adjustments
• Standard VA coordination
• Coordinate with Client Success Manager:
• Medium to high-level client concerns
• Performance risks or onboarding issues
• Account-level challenges requiring strategic decisions

Escalate to Appropriate Teams

• Client Relations: Client escalations or sensitive issues
• Training: VA readiness or training gaps
• Sales: Misalignment from Strategy Call expectations
• Operations: Pre-onboarding and deployment concerns

• This is an urgent hiring need.
• Ascension Business Solutions is prioritizing this role due to active onboarding demands and leadership support requirements.
• Qualified candidates who complete all application and assessment steps promptly may be contacted and processed on an accelerated timeline.

Compensation & Benefits

Ascension Business Solutions offers a structured, long-term employment opportunity designed to support stability, growth, and professional development.

• Competitive compensation aligned with the leadership role scope
• Paid training and structured onboarding
• Fully remote work setup, including company-issued laptop and noise-canceling headset
• HMO health coverage (subject to eligibility guidelines)
• Paid Time Off (PTO)
• Performance-based annual salary increases
• Additional bonuses are available after 6 months of tenure

• ABS is intentional about building long-term professional partnerships , not short-term or gig-based arrangements.
• Why Join Ascension Business Solutions?

• Shape the quality and readiness of ABS’s global VA workforce
• Work directly with Leadership and cross-functional teams
• Operate within clear systems, standards, and escalation frameworks
• Join a values-driven organization guided by Love, Support, and Excellence

Disclaimer: Responsibilities may evolve based on business needs. Employment is at-will.

How to Apply

Complete the Application Form and include the following

• Vocaroo introduction link
• Updated resume
• Device specifications screenshot
• Internet speed test result

⚠️This role is urgent. Early and complete applications will be prioritized. Incomplete applications may not be processed.