Specialist Desktop Support - Site IT

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

• Ensures that personal computer system/peripherals of the company are in good working conditions.
• Continuously monitors personal computer system utilization levels and make recommendation to support present & future business applications.
• Install and configure basic operating system including network properties and related utilities/software packages required for personal computer system.
• Monitors trends and developments in PC technology and look into its applicability to business.
• Develop subordinates on basic and advanced computer hardware system troubleshooting and ensure that they are properly equipped to perform required duties and responsibilities.
• Handles minor cabling tasks.
• Handles computer hardware inventory and documentation.
• Submit productivity reports.

Job title

Specialist Desktop Support - Site IT

Job Description

DUTIES & RESPONSIBILITIES

• Ensures that personal computer system/peripherals of the company are in good working conditions.
• Continuously monitors personal computer system utilization levels and make recommendation to support present & future business applications.
• Install and configure basic operating system including network properties and related utilities/software packages required for personal computer system.
• Monitors trends and developments in PC technology and look into its applicability to business.
• Develop subordinates on basic and advanced computer hardware system troubleshooting and ensure that they are properly equipped to perform required duties and responsibilities.
• Handles minor cabling tasks.
• Handles computer hardware inventory and documentation.
• Submit productivity reports.

Information Security Management System

• Protects the organization’s assets thru upholding the principles of the Quality Information Security Management System (QISMS).
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organizations business functions.
• Able to establish, implement and continuously improve the quality information security policies assigned to him / her.
• Able to establish structure and procedures to protect classified information.
• Able to report information security related incidents without any delay to the right authority.
• Example: All information-related incidents, losses, weaknesses and software/hardware malfunctions, breaches of confidentiality.
• Able to participate during training, orientation and awareness programs pertaining to QISMS.

General Safety and Security

• Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS).
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions.

COMPETENCY REQUIREMENTS

• Able to administer/use the following company standard operating system; DOS Windows; Windows NT Workstation
• Able to perform installation/configuration and troubleshooting on personal computer system components/peripherals;

CPU

Memory

Hard disk

I/O Card

Video Card

Disk Drive

Monitor

Keyboard

Mouse

Multi-Media Cards

Add-on Peripherals (i.e. scanners, digital camera, etc.)

Microsoft Products

Able to configure/use personal computer with company standard networking protocols;

NetBEUI (Microsoft Windows)

IPX/SPX (Novell Netware)

TCP/IP (Unix)

• Able to operate/use company standard utilities, diagnostic software and performance monitoring tools; Norton, McAfee
• Able to monitors trends and developments in PC technology and look into its applicability to business.
• Able to conduct training related to hardware/software system.
• Able to evaluates and tests hardware/software, system tool products and submit recommendations to procurement.
• Customer service orientation.
• Able to communicate effectively with client and vendors.
• Able to generate reports using company standard software package.
• Able to identify and explain in user friendly terms the use of various types of personal computer system/peripherals.

OTHER REQUIREMENTS

Reports to: IT Assoc Manager/IT Manager

• Graduate or undergraduate of B.S. in Computer Engineering.
• Basic fundamental networking concepts such as TCP/IP, WINS, ADS, NIS, DNS, subnets and/or switching
• Familiar with computer applications (MS Office, MS Project, Visio, Internet, etc.).
• Ability to adapt to change and learn quickly. Keen on details. Articulate and should know how to keep confidential matters.
• Team-worker with passion for excellence and has sense of urgency.

Customer-oriented

Location

Tagbilaran City, Tower 1 Sagility BuildingPhilippines