Solution Support Specialist

• Key Accountabilities –
• Commercial Partnering & Sales Support

• Serve as the go-to product expert supporting the sales team during customer engagements
• Translate solution capabilities into customer value stories and commercial positioning
• Participate in discovery sessions, sales meetings, and product demos
• Engage with Product Management, Sales and pricing for complex or non-standard offers

Customer Engagement & Enablement

• Understand and qualify customer pain points and objectives to tailor DRS solutions
• Support sales to define DRS solution strategy to elaborate the commercial proposition
• Support proposal development, including solution design , and configuration and Unique Selling Proposition definition
• Engage with customers for PoCs phases and success criterias definition and measurement
• Address product-related questions, objections, and requirements during the sales process

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• Market Insights & Feedback Loop

• Capture customer feedback and market insights to inform product development
• Identify patterns in customer needs to guide solution enhancement and innovation
• Qualify areas for business growth (new markets, new customers, new channels) and DRS solution needs

Collaboration with Product Teams

• Partner with Product Team Leaders to align on strategy, capabilities, and roadmap
• Ensure consistent solution messaging and pricing aligned with global standards

Sales Enablement & GTM Execution

• Support go-to-market execution through content creation and training

Build and maintain solution collateral, playbooks, and reference materials for the field