About The Role

The Case Manager is responsible for managing all pre-litigation claims files from date assigned through resolution or transfer to litigation. The case manager ensures the client’s overall experience with our firm is an excellent one by properly handling each case according to attorney instruction and firm procedures. Supports and exhibits the RHLF’s brand promise, culture, and non-negotiable traits.

Essential Functions

Maintains a professional and courteous demeanor to RHLF’s employees and clients.
Must be able to multi-task and handle tasks quickly and tactfully with all staff levels and the public.
Must be able to clearly communicate with the clients and coordinate medical treatment and diagnostics treatment as instructed by the attorney.
Must be able to make meaningful, forward moving updates to the client portal at least every 30 days.
Must understand auto insurance policies and coverages, and properly confirm all applicable coverages.
Must be able to accurately record all necessary information in Needles.
Must be able to order medical records and invoices as needed and properly record each in Needles.
Must be able to complete a comprehensive medical records summary.
Must be able to draft demands.
Other duties as assigned.

Qualifications

High School diploma or equivalent required.
2 years of experience in a Personal Injury Case Management.
Excellent communication skills, both written and verbal.
Attention to detail is a must.
Exceptional customer service skills.
Ability to work effectively both independently and as part of a team.

Physical Demands and Work Environment

Occasionally/Frequently/Continually required to stand, walk, and sit.
Occasionally/Frequently/Continually required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds.