Senior Customs Manager

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.

At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!

About the role

We are looking for a Senior Customs Manager to take full ownership of all customs-related processes in our APAC markets. You’ll ensure that our import and export processes run smoothly, that we are always compliant, and that our supply chain flow functions without delays, working with and in a global team with our headquarter in Frankfurt and offices in Lisbon and Mexico.

At the same time, you act as a sparring partner for internal teams and our external service providers, reporting directly to our Senior Team Lead Customs.

What You'll Do

• You are our point of contact for all customs-related topics and are responsible for compliance with all legal customs regulations and their documentation.
• You fulfill all customs-related processes (import and export) in day-to-day business.
• You maintain the existing customs status/ authorizations as well as the development of related processes.
• You are the single point of contact to the customs offices.
• You create and monitor correct supplier declarations.
• You support planning, organizing and dispatching freight with a focus on intermodal transports (SEA, Rail, Air) and monitor their appropriate fulfillment.

Who We're Looking For

• You have 5+ years of experience working on Customs topics, ideally in the Logistics or Retail industry.
• You’re experienced in dealing with APAC preferential trade schemes, Global Tariff, and Tax implications, Tariffs and Tax matters.
• You have a deep knowledge of customs regulations across APAC to support Customs audits.
• You’re action-driven and possess the ability to act in a changing environment and are hands-on.
• You are well organized, can prioritize, and have strong communication skills.