About The Role

David Kennedy Recruitment is working with an international customer experience provider that is looking to recruit German -speaking Customer Service Representatives to join their team in Kosovo . This is a fully remote customer service opportunity supporting a well-established German fashion and e-commerce brand, with a strong focus on assisting customers with orders, returns, refunds and general enquiries. Position: Customer Support Representative Location: Kosovo, Remote Work model: 100% Remote Employment type: Full-time DUTIES AND RESPONSIBILITIES: Handle inbound customer enquiries in German Support customers with orders and delivery-related queries Process returns, refunds and exchanges Assist customers with damaged, incorrect or missing items Handle complaints calmly and professionally Provide clear and accurate information regarding customer orders and services Update customer information and document cases accurately in the relevant systems Resolve customer issues efficiently and ensure appropriate follow-up where required Deliver a positive and professional customer experience throughout every interaction . REQUIREMENTS: German language skills at C1 level or higher Based in Kosovo Comfortable working 100% remotely Strong written and verbal communication skills Customer-focused, calm and empathetic approach Confident handling complaints and difficult customer situations Good computer and system skills Reliable internet connection and suitable home-working environment Availability to work shifts between 08:00 and 20:00, Monday to Saturday Previous experience in customer service, call centres, e-commerce, fashion/retail, travel or telecommunications is highly advantageous. BENEFITS : 100% remote working from Kosovo Full-time employment Paid onboarding and training Equipment provided Opportunity to work on an established German fashion and e-commerce customer service project No sales or outbound calling And much more!!!