About The Role

Job Purpose To develop and implement appropriate solutions in the form of value propositions to meet or exceed all sales goals, performance quotas and process expectations in the relevant region. To provide tactical and operational leadership and support to the regional sales team. Key Responsibilities Sales Management Develop and execute the regional sales strategy. Generate leads regarding prospective contract opportunities and drive deal closure. Develop proposals, negotiate terms and conditions and implement contractual agreements for regional accounts with accountability for delivering strong financial results. Implement the national sales strategy across the region. Manage and monitor strategic target achievement. Manage and coordinate accurate regional sales (volume and product) forecasting and ensure alignment to and input into the national planning processes. Attend national meetings as required. Drive the implementation of the pricing strategy and practices. Develop key internal relationships in various functional areas and at various levels. Track regional competitor activity and performance. Develop, implement and manage regional marketing objectives. Drive horizontal and vertical growth opportunities. Constantly analyse statistics regarding the number of sales made in a given time period, the resulting profits, and the need for new clients and products. Drive the achievement of applicable strategic and operational targets. Coordinate sales team promotional activities across the region. Customer Relationship Management Maintain and expand the customer base by building and maintaining good relationships with key customers and recognising new customer opportunities. Understand key customers’ operations and strategies as well as their requirements and trends. Gather regional market intelligence on national accounts and key regional accounts. Manage and coordinate regional resources in line with customer plans in order to achieve strategic objectives (call planners etc). Ensure the customer service policy is rigidly implemented and maintained. Resolve escalated customer queries and issues professionally and in the best interest of all parties. Supply Chain and Distribution Management Manage regional stock availability issues with depots. Oversee the regional order taking process. Regional Budget Management Drive the achievement of regional sales budgets in terms of volume. Control regional sales costs. Regional Management Lead the regional team towards meeting strategic objectives and targets through regular communication and utilisation of the full organisational talent management tool set. Manage and deliver on succession plans to enable the development of a future generation of leaders and specialists and ensure optimal turnover and retention levels are maintained. Champion training and development of the team through the utilisation of available training opportunities or by contributing to the development of new training solutions in collaboration with regional and national training specialists. Conduct regular performance appraisals with subordinates and ensure that the process is cascaded throughout the regional team. Develop and manage high performance multi-disciplinary teams in order to solve problems within the region. Encourage skills workshops between multi-disciplinary teams and across the regional team to realise the transfer of skills. Conduct weekly management meetings and ensure that records are kept and shared across the team and that action plans agreed to within team meetings are delivered upon. Manage the employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy. Monitor team performance and provide regular feedback. Coach and support team members where necessary to achieve objectives. Key Relationships Internal Demand and supply planning Regional Operations teams Call centre teams Customer teams External Regional customers