Carrier Development Representative

About Expedock

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential.

Who We Need

We're looking for a driven and confident Carrier Development Representative who enjoys building relationships and creating new partnership opportunities.

In this role, you'll use outbound calls and email outreach to identify, engage, and pre-qualify truckload carriers, helping expand our client's carrier network. If you're proactive, goal-oriented, and thrive in a fast-paced environment, we'd love to hear from you.

What You'll Do

• Conduct outbound telemarketing and email outreach to identify, engage, and pre-qualify truckload carriers.
• Build and maintain a pipeline of qualified carriers to support the growth of the company's carrier network.
• Introduce prospective carriers to partnership opportunities and guide qualified carriers through the onboarding process.
• Maintain accurate records of carrier interactions, outreach activities, and pipeline progress in the CRM.
• Collaborate with the Operations and Carrier Success teams to ensure a smooth onboarding experience.
• Update and maintain carrier records in CargoWise using data from My Carrier Portal, ensuring carrier information is accurate, complete, and compliant.
• Perform quality checks to ensure carrier records remain accurate, complete, and up to date.
• Support rate negotiations and booking coordination as business needs evolve and based on performance.
• Continuously build knowledge of carrier operations, freight brokerage, and transportation processes to support business growth.

What You Need

• Bachelor's degree in Business, Logistics, Supply Chain Management, Marketing, or a related field is preferred.
• At least 2–4 years of experience in Sales Development , Business Development, Carrier Sales, Carrier Procurement, Freight Brokerage, or similar outbound sales roles within the logistics/transportation industry, with experience in truckload (FTL) operations
• Proven experience in cold calling, telemarketing, email outreach, and lead qualification.
• Excellent English communication skills (C1 proficiency) , both written and verbal, with a neutral accent and professional phone presence.
• Strong negotiation, persuasion, and relationship-building skills.
• Ability to work independently, manage multiple priorities, and consistently meet outreach and performance targets.
• Experience using CRM platforms (e.g., Salesforce, HubSpot, Zoho, or similar) to manage pipelines and document customer interactions.
• Familiarity with load boards, carrier databases, or Transportation Management Systems (TMS) is an advantage.
• Customer-focused, highly organized, and results-driven with strong problem-solving skills.
• Willing and able to work the night shift.