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Junior Support Analyst – Secure Network Operations Centre (SNOC)

CyberOne · Remote, Philippines

Technical Support / HelpdeskJunior LevelRemoteQuick applyfull-time10 days ago

About The Role

Employment Type: Full-time

About The Role

This entry-level role provides an excellent opportunity to begin a career within CyberOne's Secure Network Operations Centre. You will monitor customer environments, provide first-line support and develop your technical capability through structured mentoring, formal Microsoft training and real-world experience.

What You’ll Do

  • Monitor customer infrastructure and cloud platforms.
  • Respond to alerts, incidents and service requests.
  • Perform first-line troubleshooting across Microsoft technologies.
  • Escalate issues with clear technical notes.
  • Complete daily operational health checks.
  • Produce knowledge articles and documentation.
  • Deliver excellent customer service.
  • Participate in shift handovers and continual improvement.
  • Learn new technologies through mentoring and certification.
  • Employees are expected to demonstrate a security-first mindset and ensure that information security considerations are incorporated into their day-to-day activities, decision-making, and interactions with customers, suppliers, and colleagues.

What We’re Looking For

  • Passion for technology and cyber security.
  • Good Windows and Microsoft 365 knowledge.
  • Basic networking understanding.
  • Strong customer service and communication skills.
  • Willingness to learn and work as part of a team.
  • Logical problem-solving skills.

Why CyberOne

CyberOne is an elite cyber defence team — CREST SOC certified, NCSC-assured incident responders and Microsoft-first across everything we do. We protect mid-market and enterprise customers who see cyber resilience as mission-critical.

You’ll be joining a company that

  • Treats customer defence like a real-world responsibility, not a checkbox.
  • Moves fast, communicates clearly and takes ownership.
  • Invests in people who want to grow their capabilities

What’s In It for You

  • Flexible working hours & remote-first culture
  • Birthday off, long-service awards
  • Bi-annual performance awards and team off-sites
  • Structured training, technical exposure and career pathing

Let’s redefine what it means to be secure. Together.

#CyberDefenders

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