Strategic Account Manager - 3PL

Strategic Account Manager - 3PL (Remote)East Coast based and working hours required.About you and the role:A core part of our strategy is to land and expand within warehouses (3PLs). We land with one brand, prove value quickly, and expand across the entire warehouse footprint.This role is not traditional customer success. You are owning growth within your book of <business.You> think like an operator and act like a revenue owner. You know how to navigate complex organizations, build multi-threaded relationships, and turn satisfied partners into active revenue drivers. You’re just as comfortable identifying expansion opportunities and asking for the business as you are ensuring a great customer experience.Our warehouse partners should see you as a strategic partner and growth driver—not just a point of contact.What you’ll be doing:Own expansion revenue within your 3PL portfolio by identifying, developing, and closing opportunities to grow Passport’s footprint across warehouse clientsBuild and execute account plans that map stakeholders, uncover whitespace, and drive multi-threaded engagementProactively identify and create opportunities for new brand adoption, cross-sell, and referrals within each warehousePartner closely with Sales to convert expansion opportunities into closed revenueDevelop strong relationships with decision-makers and influencers across operations, leadership, and commercial teams within 3PLsPosition Passport as a strategic growth lever for warehouses and their brands—not just a shipping solutionStay deeply informed on Passport’s product and the broader eCommerce/logistics landscape to lead value-driven conversationsAct with urgency to remove blockers, while maintaining a focus on long-term account growth—not just short-term issue resolutionWhat success looks like:You consistently expand accounts beyond the initial land, increasing adoption across multiple brands within each 3PLWarehouse partners actively refer and advocate for Passport internally and externallyYou build deep, multi-level relationships that unlock new revenue opportunities over timeYou operate with a clear growth strategy per account, not just reactive supportYou have many of the following:2–5 years of experience in account management, business development, sales, or consulting with a clear track record of driving growthA strong bias toward action and revenue ownership—you don’t wait for opportunities, you create themProven ability to navigate and influence complex organizations and stakeholdersExcellent communication skills, with the ability to sell ideas and influence decision-makersComfort operating in ambiguity—you can build the playbook while executing itA commercial mindset: you naturally connect customer needs to business outcomes and expansion opportunitiesResourcefulness—you figure things out and move quicklyExperience in warehouses, eCommerce, or logistics is a plus, but not requiredBachelor’s degree or equivalent experienceWillingness and ability to travel regularly (15-25%) to build relationships and drive account growthOur culture:One of our core values is “You are an owner.” This role is for someone who wants to build, drive, and grow—not maintain the status quo.If you’re looking for a highly structured, support-heavy role with clear boundaries, this likely isn’t the right fit.What you'll get...Competitive cash and equity packagesHealthcare, dental, and vision401K100% remote work environmentCompany issued laptopThemed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!Quarterly team (virtual) gatherings and annual all-company offsites in cities around North AmericaLearning & Development Fund for upskilling or products to improve your day-to-day work lifeOne time remote work set-up stipend to make your at-home office dazzleTeammates around the world in 8 different time zones!