Sales Support & Business Development Specialist (Certification)

About the Client

This client established Certification, Industrial & E-Commerce group (AUD 15M) based in Australia, employed through Outsourced Staff. You'll work closely with the Director and be supported throughout your engagement by Outsourced Staff's Client & Staff Success Manager. Please note: AI tools may support parts of our recruitment process, but all hiring decisions are made by humans.

We are seeking a highly organised and proactive Sales Support & Business Development Specialist to own the certification course sales pipeline for a growing Certification, Industrial & E-Commerce group based in Australia. You'll be the first point of contact for every inbound inquiry, keeping quotes, orders and long-cycle approvals moving so no warm lead is ever left unanswered.

Key Responsibilities

1. Inbound Inquiry & Sales Coordination

• Monitor the generic inquiries inbox daily and action promptly
• Provide a call-first response to every inbound inquiry
• Qualify leads and book seats on open certification courses
• Take and process orders, typically ranging from AUD 2,000 to AUD 20,000 in value

1. Quoting & Pipeline Follow-Up

• Send quotes and follow up on all outstanding quotes
• Follow up on every quoted inquiry within one week
• Manage long-cycle follow-up on defence company approvals, which can take up to four months
• Keep the Trello board accurate and up to date, especially the bookings tab

1. Course & Account Coordination

• Drive seat fills for the annual Perth course
• Absorb the documented tasks currently handled by the Newcastle-based contractor (approximately 20 hours/week)
• Handle overflow inquiries from the e-commerce store

1. Backup & Business Development Tasks (quiet periods)

• Database cleaning and hygiene
• Lapsed lead re-engagement campaigns (e.g. a "we're still here" outreach to the last ~3,000 leads)
• Product self-education across all five certification courses
• LinkedIn outbound prospecting (training provided; later phase of the role)

1. Marketing Support (secondary, as capacity allows)

• General marketing support during a current maternity-leave gap
• Assist with catalogues and social media management
• Contribute to blog articles related to the certification courses

Key Skills & Experience

• Strong inside sales, sales support, or customer service experience
• Experience processing orders and quotes with high accuracy, ideally in the AUD 2,000–20,000 range
• Experience using CRM or task-board tools (e.g. Trello, HubSpot, Zoho)
• Confident, professional phone manner for inbound and outbound calls
• Experience managing long sales or approval cycles (corporate, government, or defence procurement a plus)
• Excellent written and spoken English communication skills
• Strong attention to detail and accuracy are essential
• Advanced organisational and time management skills
• Ability to manage multiple priorities across sales, admin and occasional marketing tasks
• Minimum 2–3 years experience in a similar sales support, inside sales, or coordination role
• Experience with e-commerce order support or basic marketing/social media coordination (nice to have)

Ideal Candidate Attributes

• Highly organised and detail-oriented
• Proactive and able to work independently
• Confident communicator with a consultative, call-first approach
• Persistent without being pushy — comfortable with long follow-up cycles
• Quick learner with strong system adaptability
• Personable, with genuine warmth and good energy