About The Role

Golden State Lumber is a family-owned company that has been in business since 1954. It is a company that recognizes that people are its most valuable resource and is looking for someone who will fit into the culture and strive to achieve the company’s goals. Golden State Lumber has been voted among the Best Places to Work in the San Francisco Times for multiple years. Be a part of our team that is passionately driven, flexible and genuinely curious. We are looking for full-time Window and Door Sales. Compensation: $53,000 annually + commission Essential Functions Promote and sell Company products to customers in compliance with all company pricing policies and instructions, to achieve maximum sales and gross margin rate. Handle customer complaints promptly and effectively and report potential claims. Carry out sales and merchandising programs as directed. Learn about customer needs and "upsell" Company products and services. Relay service needs of customer to appropriate Company personnel and follow-up on customer requests. Ability to visit jobsites to help evaluate, measure, or resolve disputes. Recommend changes to the customer as relates to standardization of products. Participate in training sessions, trade shows and sales meetings as requested. Assist in training of new Sales Representatives as directed. Respond to customer requests, explain merchandise features. Provide samples, brochures and other point-of-sale information to customers. Accurately complete all paperwork for sales, special orders and requests. Order appropriate amount of merchandise. Ensure customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale. Maintain communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest. Greet and interact with customers. Demonstrate and explain merchandise, selecting and suggesting options suitable for the customer’s needs. Collect payment using the store point of sale system. Perform other duties as assigned. Knowledge, Skill, and Experience Minimum Education (or substitute experience required): High school graduate or equivalent. At least three years of related experience required. On-the-job training provided. Minimum experience required: Three years of related experience and/or training; or equivalent combination of education and experience. Skills required: Broad knowledge of product line; proven ability to work independently to achieve goals; negotiating skills along with ability to sell and be persuasive; broad knowledge of business administration, sales and marketing; professional appearance and demeanor. Ability to deal with problems involving several concrete variables in standardized situations. Knowledge of building materials products. Ability to operate computer equipment and applicable programs is required. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Excellent verbal communication skills. Excellent active listening skills. Excellent sales and customer service skills. Extensive knowledge of the merchandise sold. Ability to recommend merchandise to customers. Ability to operate or to quickly learn the store’s point-of-sale system.