About The Role

Type of Contract: Permanent

Working Pattern: Full-Time, 40hrs per week

Salary Range: £30,000-£33,000pa

Our Vision : Changing lives through education

GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision: Changing lives through education.

What We Do: Developing and writing quality reports both internally for GBS and for GBS partner organisations and other external agencies. To contribute to preparations for degree awarding powers.

About the Role: Your work in the Academic Quality department plays a vital part in maintaining and enhancing the quality of the academic experience across GBS. Your work will support high standards, continuous improvement, and positive outcomes for students at every stage of their studies.

The Academic Quality Administrator is responsible for undertaking key academic quality administration activities in the Academic Standards and Quality Office (ASQO) that improves the student experience and outcomes at GBS.

Typically, balancing the requirements of faculties and ASQO ensuring compliance with GBS and awarding body procedures, processes and systems. As well as, working collaboratively with other GBS departments including Registry, the Provost Office, etc to support the delivery of ASQO objectives and initiatives and maintaining relationships with our awarding bodies.

This role offers the opportunity to make a tangible difference in shaping the academic journey of thousands of students across the UK and beyond.

Please note, we are unable to offer sponsorship for this position.

Key Responsibilities

Coordinate the operational delivery and administration of ASQO processes, ensuring compliance with GBS regulations, policies, procedures and agreed service standards.
Liaise with faculties and awarding bodies to monitor action plans arising from ASQO processes and policies.
Manage and monitor email inbox(es), ensuring enquiries are responded to promptly, escalating complex or urgent matters where appropriate.
Provide information, advice and support to faculties, acting as a point of contact for any queries and escalating where necessary
Coordinate and administer meetings, including scheduling, liaising with students and staff, issuing invitations, preparing documentation, taking minutes and recording outcomes and actions.
Draft and issue formal correspondence, including meeting invitations, outcome letters, reports, notifications and other documentation associated with Academic Misconduct and Appeals cases.
Maintain accurate records and other ASQO systems, ensuring information is complete, current and auditable.
Provide information, advice and support to faculties, acting as a point of contact for any queries and escalating where necessary
Liaise effectively with senior stakeholders both within and outside of GBS UK.
Assist the wider ASQO team with any administrative queries relating to quality assurance and enhancement
Monitor case progression and proactively follow up outstanding actions to ensure compliance with policy deadlines and service standards.
Contribute to the continuous improvement of ASQO processes, systems, guidance, policies and procedures by identifying opportunities to enhance efficiency and service delivery.

What We’re Looking For

Essential

Proven experience of working in a customer focused support or service environment
Experience of working in a professional academic support team, in higher education academic support service or other relevant administrative setting
Excellent communication and interpersonal skills to work with staff at all levels, including senior colleagues at GBS and at partner institutions
Proven experience of using initiative, managing multiple priorities and working within a busy service environment
Ability to interpret and present policies to a variety of audiences
Ability to compile, analyse and evaluate qualitative and quantitative data to incorporate into reports
Ability to work under own initiative to plan, prioritise and organise own workload, including working to tight deadlines with limited supervision
Willing to travel to other GBS campuses, on occasion when required.

Desirable

Knowledge and understanding of administrative processes in higher education (particularly around quality assurance)
Experience of dealing with external awarding bodies and collaborative partnerships
Proven ability to proactively identify ways to improve QA processes and ways of working.

Why Join GBS?

At GBS (Global Banking School), we invest in people who inspire success. When you join us, you become part of a diverse, forward-thinking academic community that values growth, innovation, and wellbeing. Here’s what makes working with us rewarding: