About The Role

About Us

Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.

Our EVP's

At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.

Job Description

Receive and process all chargeback requests from issuer and acquirer banks as well as processing recovered cards procedures to ensure eligibly of acquirer banks before payment.

Responsibilities

Check new chargeback cases daily by validating acquirer banks deductions on card holders or client banks.
Check all incoming chargeback and Visa reports and prepare representation for chargeback if the transactions are not valid.
Review all documents received from client bank in case of a chargeback case and request any missing documents.
Investigate chargeback requests within payment system restrictions and the bank’s set policy notifying the bank at the beginning of each phase.
Follow-up on ongoing Chargeback cases and crediting the card holder if the time limit stated in the bank policy is done.
Send a case update to the client bank and in case of filing at Visa include the recommendation and reason.
Perform any other related duties as requested by the company.
Education:
Bachelor’s degree from a recognized university
Experience:
0+ years of experience in a similar field
Language:
Very Good command of English language (Listening, Speaking, Reading and Writing) or equivalent to Upper Intermediate level.
Additional skills
MS Excel.
Customer focused and should be able to work under pressure and should have an easy-going attitude with ability to multi task.

Self-motivated and Ability to manage the client and represent the client internally.

Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.