About The Role

To ensure an effective and smooth translation of customer needs into new initiatives, helping businesses implement technology solutions in a cost-effective way by determining the Business requirements and communicating/present them clearly to stakeholders and technical team in addition to contribute on the design/review of test cases and process change requests

Managing the activities of maintaining the CSI register, Initiative register and service review reports
Identify key stakeholders to understand where and how the stakeholders will contribute to each initiative.
Document any concerns and weaknesses as pain points in the CSI register to start managing their continual improvement lifecycle.
Define and document existing business processes and help to manage their continual improvement.
Categorize and define the impact of each of the pain points in order to come up with a prioritized list of issues to analyze and benchmark.
Define specific initiatives aimed at improving the pain points, based on the results of process evaluations and analysis.
Prioritize the initiatives based on their impact and urgency and obtain approval from key stakeholders to start the requirements elicitation process.
Delivery of business improvement projects to agreed quality and time, ensuring key stakeholders are engaged and involved at all relevant stages.
Validate the business outcomes with the key stakeholders, then re-evaluate and continuously monitor the applied changes to identify opportunities for improvement.
Identify and deliver service improvement activity through employing process improvement methodologies.
Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
Prepare technical reports by collecting, analyzing and summarizing information and trends
Perform periodical reviews and analyses of current processes using operational metrics and reports.
Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
Bachelor’s Degree from an accredited college or university.
2+ years of relevant work experience in highly analytical roles (customs, consulting, investment banking, product analytics, etc.)

Behavioral Skills

Written and verbal communication, including technical writing skills
A friendly professional demeanor and ability to excel in a team oriented environment
Strong proficiency with Microsoft Office suite especially Excel; Basic VB knowledge preferred
Strong analytical and detail-oriented aptitude; a high degree of accuracy is required
Excellent communication and organizational skills
Ability to manage time effectively, set priorities and meet deadlines
Ability to learn and adapt to change