Upsell Agent - Langue Française (Day Shift)

Job Title: Upsell Agent - Langue Française (Day Shift) Location : Tunis, Tunisia (Lac 2) Reporting to: Contact Centre Supervisor Role Overview: Nous recherchons des personnes travailleuses, motivées, et bien sûr agréables ! En tant qu'agent de vente additionnelle, vous devrez vérifier et vendre des gammes de produits supplémentaires aux clients nouveaux et existants qui ont déjà passé des commandes par correspondance avec nous. Ainsi, vous offrirez à nos clients un service exceptionnel, tout en établissant des relations à long terme avec eux. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Appeler les clients à partir des commandes postales existantes reçues Saisir et vérifier les commandes avec précision dans la base de données Utiliser des techniques de vente pour convaincre les clients d'augmenter leur quantité de commande Travailler sur des projets visant à augmenter les revenus de National Pens à partir de campagnes d'appels sortants Proposer des produits et solutions appropriés aux appelants S'assurer que tous les problèmes des clients sont traités de manière efficace, en informant le client de tout nouveau produit. Atteindre les objectifs de vente hebdomadaires individuels Participer aux réunions hebdomadaires Maintenir une connaissance actualisée de nos produits et processus. Toutes autres tâches/projets demandés par la direction Growth & Career Opportunities* At <Pens.com>, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities andpromotions. Perks of the Day Shift Enjoy a structured daytime schedule that supports a healthy work-life balance Benefit from directcollaboration and stronger team connections on-site Keep your evenings and weekends free for personal time, family, or further development Requirements & Qualifications Vous avez un très bon niveau de français Un niveau acceptable en anglais Minimum d'un an d'expérience dans la vente (expérience de l'utilisation de divers canaux de communication tels que le chat, le téléphone, l'email) Vous êtes passionné par le service client et les attentes des clients. Excellentes compétences en communication et en négociation Avoir la capacité de maintenir le niveau de professionnalisme sous pression Une personne énergique et autonome qui excelle dans les compétences interpersonnelles, en mettant l'accent sur l'écoute et les compétences en matière de questions. Excellentes compétences informatiques indispensables Vous êtes très organisé et avez le souci du détail. être motivé(e) et orienté(e) vers les objectifs Avoir l'esprit d'équipe Our Hiring Process Application Review Phone screening (if your profilematches the rolerequirements) 1-2 interview(s) with the Hiring Manager if the screening is successful (45 minutes to 1 hour) Language test assessment Final decision Our values At <Pens.com>, we are guided by a set of core values that define our culture and approach to hiring: Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged. Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request. About <Pens.com> <Pens.com>'s personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, <Pens.com> offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. <Pens.com> operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia. To learn more,visit: <www.PENS.com> <Pens.com> is a National Pen and Cimpress brand (Nasdaq: CMPR). #LI-JB1 #LI-Onsite