Inbound CSR

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Manage the end-to-end processing of medical record requests.
• Allocate documents and assign them to the appropriate folders or workflows.
• Handle inbound calls related to medical record inquiries and requests.
• Process and send requested medical records accurately and within established turnaround times.
• Maintain accurate documentation and tracking of medical record requests.
• Ensure compliance with HIPAA and organizational policies regarding patient confidentiality and data security.
• Coordinate with internal teams to resolve issues related to medical record processing.
• Perform quality checks to ensure completeness and accuracy of records before release.
• Meet productivity, quality, and service level targets.
• At least 6 months BPO experience
• Healthcare Account experience is a PLUS
• Excellent verbal and written English skills
• Strong attention to details
• Willing to work onsite in Buendia, Makati
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• 10%-night differential
• Sign on bonus*
• Attendance Bonus
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives