About The Role

Atlantic Health Morristown Medical Center is seeking a Full-Time Guest Services Representative. Required hours are: 8:00AM - 4:00PM including every other weekend. Starting rate: $18.50/hr.

Essential Function/Responsibilities

Greets and assists patients, families, and visitors upon arrival in a courteous, professional manner.
Provides directions, hospital information, and support services as needed.
Responds to inquiries regarding hospital services, amenities, visiting hours, and patient locations.
Assists with patient admissions, discharges, and special requests (e.g., transportation, lodging, spiritual care, interpreter services).
Maintains a thorough understanding of hospital policies, departments, and service lines to provide accurate information.
Addresses patient and visitor concerns, escalating to the appropriate department when necessary.
Assists with supporting volunteers assigned to the Emergency Department, Maternity, and other services locations as needed.
Provides concierge services and other assistance as requested and works with Administration and Foundation to update and maintain prioritized patient list.
Supports special projects or events as needed.
Maintain confidentiality in all patient and family interactions, adhering to HIPAA standards.
Performs other related duties as assigned.

Qualifications/Requirements

HS Diploma or GED equivalent required.
Associates degree preferred. (Bachelor's degree may substitute for one year of work experience.)
To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English.
Candidate must possess strong communication, interpersonal and de-escalation skills.
Must be able to stand for extended periods and remain attentive to visitor needs. (Frequent walking, standing).
Must be able to lift, push, pull up to 50lbs including but not limited to pushing wheelchairs.
Excellent problem-solving and multitasking abilities a must.
Ability to remain calm and compassionate in stressful situations.

Relevant Experience

2 years of experience in healthcare, customer service, or hospitality preferred.
Retail experienced preferred.
Bilingual preferred.
Proficiency in Microsoft Office and hospital information systems preferred.