About The Role

As an Account Manager at Quorum, you will build long-term, trusted relationships with customers while driving revenue growth and retention across your assigned portfolio. This sales-focused role also requires a strong commitment to customer satisfaction, helping clients realize value from Quorum’s products and services.

In this role, you will develop strong relationships with key business leaders, stakeholders, and executive sponsors; consult on Quorum solutions; and demonstrate ROI to support customer success. You will also respond to client inquiries, identify growth opportunities within existing accounts and dealer groups, and partner with cross-functional teams—including Training & Implementations, BDC, Product Support, and Product Management—to improve the overall customer experience. Occasional travel is required.

What you will be expected to do

Build and maintain strong, long-term client relationships with key accounts, stakeholders, and executive sponsors
Negotiate contracts, close agreements, protect revenue, and support profitability targets
Ensure Quorum solutions are delivered successfully and aligned with customer needs and objectives
Communicate progress on monthly and quarterly initiatives to internal and external stakeholders
Identify growth opportunities within existing accounts, including new business, upsell, cross-sell, and areas for improvement
Collaborate with the sales team to grow opportunities and meet sales quotas
Support challenging client requests and issue escalations as needed
Maintain regular communication with assigned account contacts, including performance reporting and updated contact logs
Attend training sessions and webinars to stay current on product updates, assess their impact, and communicate relevant changes
Follow Quorum Customer Success best practices and standards
Represent the voice of the customer in Product Development meetings as needed
Complete assigned duties accurately and on time

We are looking for a candidate with

Proven experience in customer success, account management, sales account management, or a related client-facing role
Strong ability to communicate, present, negotiate, and influence stakeholders at all levels, including executive and C-level audiences
Intermediate proficiency with CRM software, such as Zoho, and Microsoft Office, particularly Excel and PowerPoint
Experience delivering client-focused solutions that address customer needs and support long-term satisfaction
Ability to manage multiple priorities while maintaining strong attention to detail
Strong analytical, organizational, time management, and interpersonal skills
Enthusiastic, self-motivated approach to work
Post-secondary education preferred
Bilingual fluency in French and English is considered an asset
Automotive industry experience, particularly in dealership sales operations, is considered an asset
Familiarity with one or more Quorum systems is considered an asset

It would be great if you had the following- but we do not expect you to have it all

Strong Sales Background : While the role involves customer success, having a solid understanding of sales processes, techniques, and strategies is essential for effectively identifying and executing upsell or cross-sell opportunities and maximizing revenue.
Customer Relationship Management (CRM) Skills : Proficiency in CRM software such as Zoho, or similar platforms is beneficial, as well as, experience in managing customer data, tracking interactions, and forecasting sales.
Account Management Experience: Experience in customer success or account management is highly desirable, including managing client relationships, maintaining customer satisfaction, and supporting growth, retention and loyalty.