About The Role

Primary purpose: Keep the platform stable, secure, well-governed, and release-ready.

Administer users, groups, roles, and access
Manage update sets, release calendar, and deployment controls
Coordinate clones, patches, upgrade readiness, and regression cycles
Monitor instance health, performance, and configuration hygiene
Maintain system properties, notifications, scheduled jobs, and technical documentation
Coordinate with infrastructure/security teams on platform controls

Required skills

The ideal candidate would also have skills as a technical lead and developer to include;

Key responsibilities
Design and build medium/high-complexity platform changes
Lead workflow/flow design, form logic, and app enhancements
Set coding/configuration standards
Review technical solutions before deployment
Support complex defects and root-cause analysis
Build and maintain forms, flows, catalog items, notifications, and dashboards
Support departmental workflow enhancements
Resolve production defects and service requests
Develop minor integrations and configuration changes
Support testing and deployment validation
Run intake sessions with departments
Document requirements, user stories, acceptance criteria, and process maps
Facilitate prioritization with business and platform leadership
Coordinate UAT, business sign-off, and release readiness
Maintain training aids, SOPs, and knowledge documentation
Required skills
Strong ServiceNow development background
Flow Designer, scripting, integrations, and scoped app experience
Technical design discipline and Testing and code review practices
ServiceNow configuration and development and Service catalog/request fulfillment logic
Workflow/process automation
Reporting/dashboard support
Strong requirements gathering and process mapping
Service management/process improvement background
UAT coordination
Documentation and communication skills
Ability to work across technical and business teams
Ability to translate business requirements into platform solutions