About The Role

Purpose of The Job

To lead a team responsible for the creation, maintenance and support of restaurant level back of house (BOH), point-of-sale (POS), and digital menu data files for all KFC U.S. restaurants, ensuring data integrity in all platforms.

Job Responsibilities

BOH and Menu Data Creation

Gather necessary requirements from cross functional partners and other restaurant brands to facilitate and execute data changes for BOH Inventory, tax, menu and other data changes
Execute data changes for national promotions and market tests for KFC and multi-brand restaurants
Implement tax and fee change requests from franchisees, equity restaurants, and other internal teams across all menu channels
Create and maintain data sets for restaurant level inventory and product projection BOH systems
Ensure that all data changes are thoroughly tested for flawless on-time deployment with minimal errors and service disruption
Build out menus and pricing in support of new restaurant openings
Develop, maintain and support Kitchen Display System (KDS) data

Leadership & Support

Lead a high performing team of data analysts responsible for creation and support of BOH and menu changes
Collaborate with the broader Data Management Leadership team to effectively execute and support data changes across all platforms
Work with internal Yum! Brands and KFC technical teams to drive enhancements across all tools to improve accuracy and turnaround times needed to effetely implement data changes
Respond to and resolve Help Desk incidents and other escalations with a strong customer service mindset to correct data errors with urgency
Collaborate with the KFC Help Desk leadership team to drive incident and call reduction
Monitors and responds to critical escalations during non-business hours
Lead huddles, scrums, and support reviews with the broader Data Management team to help prioritize work, monitor progress, maintain a backlog, and delegate important work
Deliver clear communications to leaders and cross functional partners on BOH initiatives
Provide cross functional partners and franchisees with assistance for BOH reporting needs
Provide leadership and assistance on maintaining technical tools, licenses, and lab systems for the broader Data Management Team.

Working Relationships

Franchisees, Contacts and Owners, Area Coaches, DM Team Members, Cross functional IT partners, Finance and Marketing.

Supervision of Personnel

Exempt – 3-5
Contractors – 1-3

Knowledge and Skill Required

Education – Bachelors degree in Computer Science preferred but not required
3-5 years of experience in restaurant technology
Leadership and/or project management experience preferred
Proven ability to lead a high performing team with Smart, Heart, and Courage
Strong knowledge of restaurant operations
High degree of expertise around inventory and projection management systems
Strategic mindset and can deliver high-performance outcomes
Excellent written and verbal communication skills
Self-motivated with a strong drive for results and intellectual curiosity
Confident, articulate and strong professionalism in all situations
Well-rounded knowledge of restaurant lab systems with experience utilizing multiple support tools
Previous experience in creating and maintaining training and technical documentation

Salary Range: $89,300 to $105,100 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.