About The Role

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Job Description

Job Title: Senior Executive – Sales Support

Location: Udaipur

Experience : 6-7 years
Industry: Industrial equipment manufacture, Sales support profile

Objective of the Role

The primary objective of the role is to provide end-to-end sales support to the sales and key account teams by ensuring efficient order processing, customer coordination, quotation management, tender documentation, sales reporting, and cross-functional collaboration. The role is responsible for enhancing customer satisfaction, improving sales process efficiency, and supporting revenue growth through accurate and timely execution of sales support activities.

Job Responsibility

Sales Coordination & Order Management
Prepare and process quotations, price offers, and sales-related documentation.
Coordinate order booking, order execution, and delivery follow-up.
Track order status and ensure timely communication with customers and the sales team.
Support achievement of sales targets through effective backend coordination.
Customer Support & Relationship Management
Serve as the primary point of contact for customer inquiries related to orders, deliveries, and documentation.
Coordinate with internal stakeholders to resolve customer issues promptly.
Ensure high levels of customer satisfaction through timely response and follow-up.
Tendering & Commercial Documentation
Prepare and submit techno-commercial offers, tenders, bids, and contractual documents.
Maintain and update customer records, contracts, and sales documentation.
Ensure compliance with customer requirements and company policies.
Sales MIS & Reporting
Prepare daily, weekly, and monthly reports and dashboards.
Track sales pipeline, order backlog, revenue forecasts, and business performance metrics.
Support management reviews through accurate data analysis and reporting.
Cross-functional Coordination
Coordinate with Production, Supply Chain, Service, Finance, and Logistics teams for smooth order execution.
Support contract manager for payment follow-up with customer.

Competencies (which are required for performing the above tasks)

Skills

Advanced MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, dashboards).
PowerPoint and presentation preparation.
MIS reporting and data analysis.
Commercial documentation and quotation preparation.
ERP/CRM operation and report generation.
Sales support and order management processes.
Industrial equipment/products and customer support practices.
Basic understanding of supply chain and logistics processes

Abilities

Strong communication and interpersonal skills.
Customer-centric approach.
Analytical and problem-solving capabilities.
Attention to detail and accuracy.
Ability to manage multiple priorities and meet deadlines.
Effective stakeholder coordination and teamwork.

Relevant Work Experience

6-7 years of experience in Sales Support, Commercial Operations, Tendering, Customer Service, or Sales Coordination.
Experience in Industrial Equipment, Capital Goods, Mining Equipment, Engineering Products, or Manufacturing industries preferred.

Special Working Conditions

Occasional travel for customer meetings, sales reviews, and plant visits.
Ability to handle multiple customer requirements in a fast-paced business environment.
Close coordination with cross-functional teams across different locations.

Education Qualification: Bachelor's Degree in Engineering Mechanical/Electrical/Industrial)
Reporting Manager: Rajesh Agrawal – Business Head – EQ & Services, Key accounts
Come and share your courage to shine with us!
Visit our career website for more information.