About The Role

Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi
Developing CI/CD pipelines for Cloud Deployments
Developing custom automation (Lambda Functions/ Azure functions)
Efficient with programming languages (Python, JavaScript, bash, powershell, C#)
Managing code repositories and performing peer code reviews
Ability to maintain the code hygiene and writing test cases for the solutions.
Mentoring and training junior engineers in your pod
Familiar with agile development methodologies
Manage your tasks effectively ahead of each sprint within Jira
Assist with proof of concepts for strategic and enterprise customers
Work side-by-side with customers to design, diagram and document complex integrations then build and deploy said designs.
Establish partnerships and strategic relationships with contacts at our biggest brands
Time management is critical and should be able to manage multiple tasks/projects simultaneously.
Analyze and audit existing Helpshift implementations for the purpose of making improvements
Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions
Work collaboratively with Account Managers, Customer Success Managers, and Sales team to ensure customers’ overall success with the product
Continually optimize the overall development process with improvements to documentation, trainings, and other customer-facing content
You have a minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or solution engineering
Proven experience translating ambiguous customer requirements into actionable technical solutions
You are proficient with any of: Python, Go, C#, Node.js, Powershell
You are proficient with deploying cloud solutions on AWS or Azure (preferred)
You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing
You are exceptionally organized and a project manager at heart
Understanding of Object Oriented Programming concepts
You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated
You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike
You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel
You are curious about complex systems and a natural problem solver
Bonus points for previous experience working in a support role or call center product
Build rapport with customers as a consultative seller
Visual Storytelling – Use visual narratives to share a lot of information in a short amount of time
May need to work across different time zones as the team operates on a global scale.
Will need to report on-site based on business needs.
Hybrid setup
Worker's insurance
Paid Time Offs
Other employee benefits to be discussed by our Talent Acquisition team in Pune.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national