About The Role

The Senior Manager, Commercial Markets Operations, is responsible for leading all aspects of information management and analysis within Commercial Markets Operations. This role evaluates complex corporate information and processes to deliver actionable insights to project teams and decision makers, improving the timeliness and quality of intelligence that informs strategic decisions. Using proven methodologies, processes, architecture, and technologies, the Sr. Manager transforms raw data into meaningful information that enables effective strategic, tactical, and operational decision-making. The position provides critical support to leadership in achieving company objectives by empowering the organization to leverage intelligence for long-term strategic planning, ensuring positive customer experience, and driving profitability. The Sr. Manager identifies, creates, and champions the implementation of innovative information solutions across the organization.

What You Will Be Doing

Strategic Planning & Intelligence Leadership

Coordinate strategic projects and collaborate with management to develop and execute the Information Strategy
Direct intelligence initiatives from conception through production and adoption, with deep understanding of research and modeling lifecycles
Manage leadership and Sales Operations dashboards to monitor all processes, including phase-by-phase metrics and trending
Conduct post-implementation analysis of Sales Enablement system updates to ensure processes function as designed

Analytics & Reporting

Define, develop, and drive adoption of reporting metrics that enhance user engagement, customer satisfaction, and business impact
Lead a team of analysts in developing, implementing, and maintaining business intelligence tools for Sales Operations and Commercial Markets
Provide insights and analytic support to leadership on strategic recommendations aligned with Florida Blue's affordability and customer experience goals
Apply business operations knowledge—including enrollment and performance drivers—to explain variances and identify continuous improvement opportunities

Stakeholder Engagement & Communication

Deliver compelling presentations to Executive Leadership on assigned responsibilities
Provide coaching and support to extended working teams
Inform leaders to build alignment with enterprise data ingestion and reporting priorities
Communicate strategic planning, process improvement analysis, and recommendations effectively

Operational Management

Oversee employee performance management reporting for all Sales Operations facets, including operational excellence reporting and scorecards
Manage resource planning, business planning, and alignment to corporate CPI initiatives
Collaborate on budget analysis to ensure high performance and team skill diversity
Facilitate cross-functional operational performance monitoring and improvement
Maintain Sales Operations SharePoint sites and collaborate on enterprise Sharepoint stewardship

Team Leadership

Model leadership and an engaging presence to build enduring relationships with analysts, peers, and external partners
Position the Business Intelligence team as a highly desired destination for advanced talent within Florida Blue
Define projects, objectives, and prioritization for the team and assigned areas of responsibility

What We Require

6+ years of related work experience
3+ years of direct supervisory/management experience
Bachelor's degree in Business Operations, Business Intelligence, Statistics, or equivalent related work experience
Strong Microsoft platform proficiency (Excel, Word, PowerPoint)
Strong analytical and problem-solving skills
Strong relationship management and process management capabilities
Knowledge of database principles, analytical modeling, and forecasting techniques
Strong collaborative and interpersonal skills
Excellent verbal and written communication skills
Understanding of Florida Blue products, enrollment, and sales operations processes across all segments
Understanding of how goals and objectives align with strategic direction and tactical execution
Solid working knowledge of business and operational planning, sales operations procedures, and process improvement methodologies
Ability to communicate strategic planning, process improvement analysis, and recommendations
This position offers a hybrid work arrangement which combines flexibility with in-office engagement. Team schedules are determined based on role requirements and business needs. Travel to and from our corporate or regional offices may be required.

What We Prefer

Knowledge of Talent Management Systems
Proficiency in Microsoft SQL, SAS EG, Proc SQL, R, or Python
Experience with Power BI and data visualization tools
Demonstrated ability to create a team environment that encourages accountability, high standards, and innovation
Track record of setting and monitoring goal progress for self and others
Experience identifying innovative technical approaches and communicating their business impact
Proven ability to identify innovative ways to improve productivity, customer/stakeholder satisfaction, and profitability

General Physical Demands

Exerting up to 10 pounds of force occasionally to move objects.
Jobs are sedentary if traversing activities are required only occasionally.

What We Offer

As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to

Medical, dental, vision, life and global travel health insurance
Income protection benefits: life insurance, short- and long-term disability programs
Leave programs to support personal circumstances
Retirement Savings Plan including employer match
Paid time off, volunteer time off, 10 holidays and 2 well-being days
Additional voluntary benefits available; and a comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Annualized Offer/Hiring Range: $100,400 - $125,500

Annualized Salary Range: $100,400 - $163,200

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.