About The Role

We are looking for a senior operational leader to lead mixed teams, and drive scalable, high-quality execution. The role combines people leadership, process improvement, and cross-functional ownership to improve client outcomes and operational efficiency.

What you'll do

Lead a Mixed Team

Manage and coach a team of team leads, ensuring strong collaboration, clear ownership, and effective execution across the region
Build clear career paths, competency frameworks, and development plans.
Conduct performance reviews and support succession planning.
Foster a culture of accountability, collaboration, and continuous learning.
Monitor team utilization, workload balancing, and staffing needs.
Work on hiring plans and organizational structure.
Identify operational risks related to capacity and address them proactively.

Operational Leadership

Establish scalable workflows, documentation standards, and best practices across all operational teams.
Own and continuously improve operational processes across campaign onboarding, launch, optimization, reporting, troubleshooting, and campaign closeout.
Ensure consistent delivery quality and adherence to internal SLAs.
Drive operational excellence through process optimization and automation initiatives.

Cross-Functional Leadership

Partner closely with Client Services, Planning, and Growth, aligning day-to-day execution with broader client and company goals.
Ensure alignment between commercial goals and operational execution.
Drive communication and coordination across departments.

Own Regional Performance

Take full responsibility for the region's operational health within the MPO Department, client outcomes, and margin-related goals, with a focus on proactive issue management.