About The Role

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE: Service Assistant

DEPARTMENT: Gordon Ramsay, Guy Fieri, The Smokehouse Coop, Italian

GRADE/FLSA STATUS: H4-Non-Exempt

BADGE COLOR/TYPE: Work Permit – Peach

REPORTS TO: Supervisor, Food Service

SUPERVISES: N/A

JOB SUMMARY

Provide excellent service to restaurant customers and restaurant Service Persons

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES

Interact pleasantly with guests when moving through the dining room
Know the hours/days of operation
Complete prep, running, and post shift side-work requirements
Maintain a neat, clean, organized, safe and comfortable environment for our guests
Responsible for maintaining required supply levels in the dining room and service kitchens
Maintain a constant flow of soiled dishes to the kitchen and clean supplies to the dining room
Assist Servers in clearing, cleaning and resetting tables
Accommodate the needs and requests of any guest
Assist servers with delivering orders to guests when possible
Build relationships with customers
Abide by appearance standards
Delight our guests with outstanding service
Ensure service recovery activities
Handle money according to procedure
Monitor guest consumption of alcohol and intervenes as needed according to guidelines
Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
Adhere to regulatory, departmental and company policies/procedures in an ethical manner
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

MINIMUM QUALIFICATIONS

High school diploma or GED preferred
Six months prior food service experience preferred
Must demonstrate the following essential knowledge and skills:
Legible handwriting
Ability to add, subtract, multiply, or divide quickly and correctly
Excellent customer service and communication skills required
Willing to learn and be adaptable
Attention to detail/Observant
Documented teamwork behaviors and attitudes
Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS

Must be able to carry and balance food service tray
Must be able to attend to multiple priorities simultaneously
Must be able to be on feet for 8-hour shift
Must be able to stoop, bend, reach, kneel, twist and grasp items
Must be able to respond to visual and aural cues
Must be able to read, write, speak, and understand English
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
Must be able to work a flexible schedule including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 1.13.26