About The Role

The primary mandate for the Disbursements Specialist is to ensure all consignments are paid on time and that appropriate remittance process and systems are adhered to.

Audit and approve the sale of vehicles, for all US Branches, including Title Centers, based on their legal contract terms to meet settlement SLAs

to avoid penalties daily

Monitor and communicate issues with open expenses, at Branch level, to ensure timely closure and comply with SLAs
Reconcile and/or generate expenses and payable vouchers for vendor invoicing, including: IAA Transport, DMV, and external vendors
Audit, balance, and prepare remittances to ensure accuracy and timely payment to customers, in excess of 20 million dollars, daily
Prepare aging detail to invoice providers upon request
Organize and collate manual remittances and invoices to mail to providers, daily
Perform support functions and provide technical assistance for all Branches within the organization through ServiceNow Self-Help Catalog,

by analyzing and troubleshooting payable and systematic problems, while working with multiple departments to implement a resolution

Communicate and assist customers inside and outside the organization through: Phone, Email, and Chat

Assist

Accounting and Tax Departments with internal and external auditor requests, including the IRS, for mandatory state and federal audits, including

willingness to explain data and findings to auditors

Buyer Services with same day broker requests and/or refunds
Controller with special expense and check projects to resolve all open and outstanding issues, at Branch level
Finance with reviewing and processing reoccurring compliance rebates
Legal with pulling detail for Provider and Buyer investigative requests
Treasury with research, follow-up, processing and reissuing of payments requests
Work with: Sales, Account Managers, Area Managers, RVPs, and the Executive Team on special research projects and payment requests
Identify and communicate timely settlement and system issues with co-workers, management, and BT services
Document and maintain up-to-date processes and procedures for department responsibilities
Other responsibilities may include system testing or special projects, research, and/or reporting as requested by management

Competencies

Good analytical and problem-solving skills
Customer service orientated
Excellent written and verbal communication skills
Excellent time management skills to be able to meet strict deadlines
Advanced Excel skills (Macros, Pivot Tables, and V-Lookup
2-4 years of experience working in an office environment.
Proficiency with Microsoft Excel.
Fluent verbal and written communication skills in English.
Organized, detailed-oriented and able to multi-task in a fast-paced environment.
Experience with Microsoft Dynamics GP, Five9, and ServiceNow is preferred.
Experience working with ERP systems, Oracle is a plus.