Customer Support Advisor

• £26,000.00 - £28,000.00 Per year ‌
• We have an opportunity for a Customer Support Advisor to join our team in Newbury.
• This is a full time, permanent term role with a mix of home and office working.

The Role

As a Customer Support Advisor in our Customer Management Centre you'll be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business.

This is a varied and busy role where you will be delivering the best possible outcome for our customers.

What we are looking for

• Strong administration skills
• Great customer service and the ability to actively listen
• We need you to have good computer skills as we use multiple systems
• The ability to turn a problem in to a solution
• Empathy and a passion for helping people
• The ability to connect and communicate with colleagues across the business

If this sounds like the right opportunity for you, we'd love to hear from you. Apply now!

Job Description

We have some great benefits at SNG, including

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.