Technical Writer

Employment Type: Full-Time

About the Role

We are looking for a Senior Technical Writer to own and scale documentation for our cutting-edge Agentic AI platform. You will work closely with AI engineers, product managers, and developer teams to create clear, structured, and high-impact documentation for enterprise and developer audiences.

This is a high-visibility role requiring strong technical depth, ownership mindset, and experience documenting complex SaaS products.

Key Responsibilities

• Own end-to-end documentation for the platform.
• Create and maintain API documentation (OpenAPI/Swagger), developer guides, integration guides, and release notes.
• Document AI agent workflows, orchestration layers, configurations, and system architecture.
• Translate complex AI/ML and system concepts into clear, user-friendly documentation.
• Collaborate with Engineering, AI/ML, Product, and DevOps teams during release cycles.
• Establish documentation standards, templates, and best practices.
• Continuously improve documentation based on product updates and user feedback.

Required Skills & Experience

• 5–7 years of experience in technical writing within a SaaS/product company.
• Minimum 1+ year of experience as a Technical Writer for AI/ML or AI platform-based products.
• Strong understanding of REST APIs, microservices, and cloud platforms (AWS/Azure/GCP).
• Experience documenting APIs and developer platforms.
• Familiarity with JSON/YAML and ability to understand basic code (Python/JavaScript preferred).
• Experience working in Agile/Scrum environments.
• Excellent written and verbal communication skills.

Preferred

• Experience documenting Agentic AI or LLM-based platforms.
• Exposure to Docs-as-Code workflows (Markdown, Git).
• Experience supporting enterprise B2B products.