Vaccine Booking Scheduler

Key Responsibilities

• Answer incoming calls from the public.
• Schedule, reschedule, and cancel vaccine appointments using the CanImmunize platform for:
• COVID-19
• Influenza
• Pneumococcal
• Meningococcal B (Men-B)
• Shingles
• RSV
• Respond to general questions regarding vaccines, testing, eligibility requirements, and booking processes.
• Provide information on vaccine services not booked through the 811 lines, including locations, booking methods, and basic eligibility criteria.
• Refer callers to appropriate internal and external resources, including:
• Public Health
• 811
• VaxRecordNS
• YourHealthNS
• Other Nova Scotia Health programs and services
• Document all caller interactions accurately and thoroughly, the 811 Decision Support Software, and Daily Call Logs.
• Manage incoming call queues in accordance with established service level expectations.
• Maintain caller confidentiality and adhere to all privacy, quality, and organizational standards.
• Follow established policies, procedures, workflows, and operational guidelines.
• Troubleshoot system and application issues related to supported programs and services.
• Support continuous quality improvement by providing respectful, courteous, confidential, and patient-centered service.

General Responsibilities

• Contribute to a positive, respectful, and healthy workplace culture.
• Participate in staff orientation, training, and ongoing professional development opportunities.
• Support effective teamwork through active participation in meetings and open communication.
• Contribute to service improvement initiatives and program development activities.
• Maintain professional conduct and support overall team success at all times.
• Bilingual language skills will be considered an asset.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.