About The Role

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management, the leader in community management, is seeking a full-time Community Administrative Coordinator to join our team at our luxury association, The Infinity, located in San Francisco.

Schedule: Monday- Friday; 9:00 AM - 5:30 PM (Weekends as Needed)

Compensation: $27.00- $28.00 Per Hour (Depending on Experience) + Annual Bonus

Job Responsibilities

Reception & Communication

Serve as the primary point of contact for residents, vendors, and guests via phone, email, and in-person inquiries.

Monitor and manage core inboxes.

Answer and route calls and assist with general questions, requests, or direct inquiries to the appropriate team member.

Create and distribute communications, including weekly newsletters , elevator announcements , resident signage , and special notices using platforms such as Canva and Constant Contact.

Resident Relations & Services

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Provide ongoing resident support.
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Maintain a resident calendar and curate a recommended vendor list for resident use.

New Resident Onboarding and Experiences

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Perform new resident orientation for every new resident.
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Create and curate welcome materials and packages for new owners and tenants.
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Oversee move-ins and move-outs for new residents from start to end.

Amenity & Facility Management

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Process and manage amenity reservations.
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Oversee bike and storage rentals, track fobs and transponders, and update vehicle registrations not linked to moves.

Event Management

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Plan, execute, host, and attend resident events and activities throughout the year.
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Set up and maintain a schedule of recurring resident events.
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Organize holiday décor in lobbies and courtyard for the holiday season.
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Manage the resident events budget, with the assistance of the AGM or Front Desk Manager.

Records & File Management

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Maintain accurate office and building records for all 655 units, both digital and hard copy.
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Process and track Check Request Forms and handle Accounting Processing as needed.
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Assist with Architectural Change Committee (ACC) Applications.
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Maintain, audit, and organize files for accuracy and accessibility.
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Generate and follow up on Work Orders as necessary.

Office & Team Support

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Maintain office organization, cleanliness, and supply inventory; order items for the Front Desk, Engineering, and Management, including coffee, water, and resident supplies.
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Ensure all homeowner supplies are in stock and priced appropriately.
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Support special projects and operational initiatives assigned.

Qualifications / Requirements

Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
Must have a minimum of a High School Diploma or equivalent. Bachelor's Degree preferred.
Minimum of 6 months of relevant experience.
Event planning or coordination experience within an HOA, hotel, hospitality, or similar service-oriented environment is highly preferred.
Strong verbal and written communication skills, skilled in grammar, spelling, and letter composition.
Familiarity with office equipment, including computers, scanners, and copiers.
Experience with Microsoft Office Suite.
Dependable, punctual, and reliable.
Professional manner and appearance.
Ability to understand and follow directions accurately.
Self-starter with good organizational skills, ability to prioritize, and time management skills.
Ability to maintain a neat work environment.
njoys working with people to help resolve matters.
Ability to communicate questions, ideas, and concerns with supervisor.
Ability to provide a high level of customer service and hospitality.

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Team Member Perks

Comprehensive health benefits and paid time off package for qualifying employees
On-going hospitality and property management training
Opportunities for career growth and advancement
Values driven company culture promoting team work and excellence