About The Role

Position: Team Lead – Business Process
Experience : 4–8 Years

Job Summary

We are looking for an experienced Team Lead – Business Process to lead and manage a team responsible for delivering high-quality business process operations. The ideal candidate will have strong leadership, stakeholder management, and process improvement skills, with the ability to drive operational excellence while ensuring service quality and team performance.

Key Responsibilities

Lead, mentor, and motivate a team to achieve operational and business objectives.
Monitor daily operations, productivity, and quality metrics to ensure service level agreements (SLAs) and key performance indicators (KPIs) are met.
Identify process improvement opportunities and implement best practices to enhance efficiency and customer satisfaction.
Coordinate with cross-functional teams to resolve operational issues and ensure seamless process execution.
Conduct regular performance reviews, coaching sessions, and training programs for team members.
Prepare and present operational reports, dashboards, and performance metrics to management.
Manage escalations and ensure timely resolution of customer or business issues.
Ensure compliance with company policies, quality standards, and regulatory requirements.
Support workforce planning, resource allocation, and capacity management.
Drive employee engagement, team development, and a positive work environment.

Required Qualifications

Bachelor's degree in Business Administration, Commerce, Management, or a related field.
4–8 years of experience in business process operations, with at least 2 years in a team leadership role.
Strong knowledge of business process management and operational excellence.
Proven experience in people management, coaching, and performance management.
Excellent communication, interpersonal, and stakeholder management skills.
Strong analytical and problem-solving abilities.
Proficiency in Microsoft Office (Excel, PowerPoint, Word) and reporting tools.
Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills

Experience with process improvement methodologies
Experience in customer service, shared services, or business process environments.
Familiarity with reporting and dashboard tools such as Power BI or Tableau.