Salesforce Technical Architect

Job Title

Salesforce Technical Architect

Job Category

Information Technology

Job Description

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Salesforce Technical Architect . This position may be based at our Americas Headquarters in Greenville, North Carolina , or may be performed remotely.

We are seeking an experienced Salesforce Technical Architect to lead the architecture, design, and delivery of enterprise-scale Salesforce solutions. This role requires a strategic technology leader with deep Salesforce expertise , strong stakeholder management capabilities, and a proven track record of delivering scalable, secure, and integrated CRM solutions.

The ideal candidate will serve as a trusted advisor to business and technology leaders, driving platform innovation, architectural governance, and technical excellence across the Salesforce ecosystem.

What you will do

• Partner with business leaders, product owners, and IT teams to understand day-to-day needs and translate them into practical Salesforce solutions.
• Design and guide Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Manufacturing Cloud, and the broader Salesforce Platform.
• Lead architecture discussions, review solution designs, and ensure work aligns with enterprise standards, security requirements, and platform best practices.
• Support the delivery of Salesforce enhancements, integrations, data migrations, and system improvements from planning through implementation.
• Collaborate with developers, administrators, architects, vendors, and external partners to troubleshoot issues and deliver reliable CRM capabilities.
• Create and maintain architecture documentation, technical designs, roadmaps, and implementation guidance to support consistent delivery.
• Identify opportunities to improve platform performance, reduce technical debt, strengthen security, and expand Salesforce capabilities across the organization.

Who you are

• A collaborative leader who can guide teams, build trust, and bring people together around shared priorities.
• A clear communicator who can explain technical information to both IT and business audiences.
• A service-minded problem solver who stays focused on customer needs, business impact, and timely resolution.
• A proactive planner who can manage competing priorities, anticipate risks, and follow through on commitments.
• A continuous improvement mindset with the flexibility to adapt, coach others, and support change across the organization.

What you will need

• Education : Bachelor’s degree in C omputer Science , Information Systems, Engineering, or related field.
• Experience : 10+ years of hands-on Salesforce experience and 7+ years in Salesforce Architecture roles.

Skills, Experience & Abilities

• Salesforce Certified Application Architect certification required .
• Strong expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, Apex, Visualforce, Lightning Web Components (LWC), Flows, APIs, mobile capabilities, sharing and visibility models, and Single Sign-On (SSO).
• Proven experience architecting and delivering enterprise-scale Salesforce solutions, integrations, and platform enhancements across global or multi-region environments.
• Experience designing scalable, secure, and maintainable Salesforce architecture that supports business processes, data quality, system performance, and long-term platform growth.
• Working knowledge of Agile delivery methodologies, DevOps practices, CI/CD pipelines, release management, and architecture governance.
• Ability to translate business requirements into technical solutions and communicate complex concepts clearly to business stakeholders, technical teams, and external partners.
• Strong organizational and stakeholder management skills, with the ability to manage multiple initiatives, prioritize competing needs, and drive work forward in a fast-paced environment.
• Collaborative team player with excellent communication, problem-solving, and relationship-building skills across different teams, regions, and cultures.

Preferred Skills, Experience & Abilities

• Experience designing Salesforce integrations with middleware, REST/SOAP APIs, enterprise integration patterns, and telephony/CTI solutions.
• Ability to connect Salesforce with CPQ, ERP, marketing automation, analytics, and other enterprise platforms.
• Strong understanding of Salesforce security, data architecture, data migration, and platform optimization.
• Experience with Salesforce Data Cloud, Revenue Cloud/CPQ, Marketing Cloud, and Agentforce capabilities.
• Manufacturing Cloud experience preferred.
• Preferred Salesforce certifications include System Architect, Technical Architect, Integration Architect, Data Architect, Sharing and Visibility Architect, or Platform Developer II.

Who we are

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.

What we offer

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option , and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI- ER

#LI -REMOTE

Job Type

Permanent

Time Type

Full time

Work Hours

40

Travel Required

1-10%

Primary Location

HY US Greenville, NC (Headquarters)

Address

1400 Sullivan Drive

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No

• We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
• EOE/Minorities/Females/Veterans/Disabled