About The Role

Working at Freudenberg: We will wow your world!

Responsibilities

Customer Inquiry Handling

Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.

Order Processing

Process customer orders accurately in the system, ensuring timely follow-up.

Product/Service Information

Provide detailed information on products or services to assist customers in their purchasing decisions.

Documentation & Record-Keeping

Maintain accurate records of customer interactions and transactions.

Escalation Support

Identify and escalate complex issues to the Customer Service Supervisor for resolution.

Customer Feedback Collection

Gather and record feedback from customers to support service improvement.

Internal Communication

Coordinate with other departments to resolve customer issues as needed.

Training Participation

Participate in team training sessions to enhance knowledge and service skills.

System Proficiency

Use customer service software to log cases and track inquiries effectively.

Quality Assurance Support

Ensure that customer service standards are met in all interactions.

Qualifications

High school diploma or equivalent.

0-2 years of experience in customer service or a related field.

Basic proficiency in customer service software and CRM systems.

Knowledge of company products or services

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Residential Filtration Technologies Inc.