About The Role

As a Senior Customer Experience Specialist at Honeywell, you will be responsible for managing finished goods stock, processing customer orders, and preparing product deliveries. This role involves establishing delivery timelines, coordinating with supply departments for out-of-stock items, and overseeing all documentation related to deliveries. Additionally, you will liaise with contracted carriers and ensure effective communication with customers regarding order statuses and pickup availability. Your expertise will contribute to maintaining high customer satisfaction and operational efficiency.

Responsibilities

Manage finished goods stock and assign products to customer's post-order.
For in-stock items, establish delivery times.
For out-of-stock items, initiate supply requests and update delivery times upon arrival.
Oversee confirmed orders (including product and customer records).
Prepare product deliveries.
Allocate product serial numbers for quality documentation.
Draft invoices (including proformas) and delivery notes.
Manage and transmit accompanying documents (invoices, approvals, quality documents).
Monitor advance invoice issuance and resolve EDICOM transmission errors.
Manage relationships with contracted carriers, issuing delivery orders with details (pallets, weight, destination).
Coordinate complex deliveries for major customers (e.g., Delgaz Grid and Distrigaz Sud) with multiple logistics locations.
Inform customers about product pickup availability post-payment or document assurance, occasionally managing fast courier orders.

Qualifications

Bachelor’s degree
Business fluent in written and spoken English
Experience working in a customer-facing role, preferably Customer Support in an international work environment
Experience using CRM/SAP and understanding CRM/ERP system business processes a plus
Knowledge of MS office skills (Excel, Word, Outlook, PowerPoint)

We offer

Competitive Salary regularly increased based on your performance
Enjoy 25 vacation days per year, plus extra days off for life's special events
We provide meal vouchers
Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
Medical Insurance Plan paid by the company
Christmas and Easter bonuses
Recognition & referral bonus programs
Comprehensive induction, ongoing training and development to set you up for success
In-house and external learning platforms (Udemy) to continue to expand your skills
Work experience opportunities to help you grow your career with us
Global employee networks to help you connect and grow
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
Frequent Employee Engagement activities fostering an inclusive and diverse work environment

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.