General Manager

• What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!
• Responsible primarily for the daily hiring, onboarding, and training of new team members, direct supervision of
• restaurant team members and delivery drivers (including authority to take corrective action up to and including
• employment separation), and supporting the daily operations of the restaurant, ensuring that the team delivers the
• required tasks with the highest quality and standards. This is accomplished by being a self-sufficient leader, making
• quality decisions, and instilling pride and accountability in team members. Other responsibilities include the
• management of shift operations and adherence to all Company policies, procedures, programs, and systems.
• Job Purpose: (high-level summary of why position exists and what value it brings to the organization)
• This role has primary responsibility for shift management, hiring/firing, onboarding, training, development, corrective
• action, and managing performance of restaurant team members and delivery drivers. Restaurant team members and
• delivery drivers directly report to this position. This position is assigned to high volume and/or high complexity
• restaurants and reports to the restaurant General Manager.
• Duties and Responsibilities: (5-8 key activities and decisions for which this role is accountable)
•  Provide quality products to our customers by building a system of quality with team members, which ensures each
• delivered product meets Papa John’s standards and accurately reflects the customer’s order. Communicate, train,
• and promote quality standards to team members by utilizing all available tools including Operations Manual and
• Team Member Handbook.
•  Ensure food safety certifications are up to date for all team members and manage Company’s assets by ensuring
• restaurant is clean and meets safety and security standards at all times.
•  Supervise work activities of all non-exempt restaurant team members, including shift leaders, in-store team
• members and delivery drivers during assigned work schedule.
•  In absence of General Manager, responsible for all functions of a Papa John’s restaurant to ensure high quality
• products and customer service.
•  Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales,
• properly orient and train team members to exceed customer expectations, ensure shift compliance with uniform
• and appearance standards, and communicate performance expectations to direct reports. Document
• performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach
• and develop team members; and support an atmosphere of teamwork, energy and fun.
•  Contribute to the achievement of sales goals by providing prompt and friendly customer service through team
• member training on products and sales execution.
•  Contribute to and execute plans to resolve unfavorable trends and enhance profits of restaurant. Execute shift
• level financial controls and cash management responsibilities.

Functional Skills: Education, Experience & Certifications

 Communicates effectively and candidly

 Problem Solving; ability to use logic to solve problems with

effective solutions

 Strong leadership, motivational, and people skills Proven

customer service experience as a manager

 Ability to work independently with minimal supervision, while

delivering results and contributing to team goals

 Dependability/Reliability and Task oriented: Follow through on

commitments, timely delivery on projects, assigned tasks, etc.

 Flexibility: Willing to perform a wide range of tasks, positively

responds to changes in direction and priorities, and accepts

new challenges, responsibilities and assignments

 Successful restaurant management or supervision

experience preferred

 High school diploma (or equivalent) required

 Serv-Safe/Local/State Food Service Certification

 Cash management skills

 Bilingual in certain markets

 Must have a driver’s license valid under the laws of the

state(s) where the team member works, proof of

insurance, satisfactory vehicle and the ability to drive

 Familiarity with restaurant management software, like

POS, ATS and web-based scheduling preferred

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF . See terms & conditions for site use.