About The Role

Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.

Negotiate payment arrangements in accordance with set

standards

Accurately updating customers' information
Establishing a rapport with customers and

rehabilitating customers through excellent customer service standards

Ensuring all quality of work is in line with Service

Level Agreements.
What’s in it for you…

Achieve your targets and enjoy uncapped incentives.
We offer extensive learning and development opportunities to

help you advance your career

Enjoy discounts on merchandise at all Mr Price Group stores,

including Mr Price, Mr Price Home,Mr Price Sport, and Miladys

After one year of permanent service, you can join our share

scheme and become a part-owner in the success of the company. Build your
financial security with the long-term growth of your shares.

Vibrant work environment - join a dynamic and energetic team

where every day is a new adventure

Health and wellness programs: stay healthy and happy with

our comprehensive wellness programs and benefits

Recognition and rewards: get recognized and rewarded for

your achievements with our exciting incentive programs

Minimum Grade 12 qualification
6-12 months in Debt Collection, ideally within a Call Centre environment.
Familiarity with the life cycle of an account, the collection process, and the systems that support these processes.
Proficiency in MS Office.
Excellent telephone etiquette, strong customer service orientation, meticulous attention to detail, and a collaborative team player .