CCE

As a Collections | FOS CCE, you will be responsible for overseeing the entire collections process, from initial contact to resolution. Your primary goal is to recover outstanding payments while maintaining a positive customer experience. You will collaborate with various teams to develop effective strategies and ensure a smooth collections process.

• Manage a portfolio of customer accounts, ensuring timely and accurate record-keeping.
• Initiate and maintain regular communication with customers to discuss payment plans and resolve any issues.
• Negotiate and agree on payment terms, ensuring a fair and reasonable approach.
• Monitor and analyze customer payment patterns to identify potential risks and take proactive measures.
• Collaborate with the legal team to initiate legal proceedings when necessary, ensuring compliance with regulations.
• Maintain a high level of customer service, ensuring a positive and professional attitude at all times.
• Provide regular updates and reports to the management team on collections progress and performance.
• Stay updated on industry trends and best practices in collections and customer service.
• Assist in training and mentoring junior team members, sharing your expertise and knowledge.
• A bachelor's degree in finance, business, or a related field is preferred.
• Minimum 3 years of experience in a collections or customer service role, preferably in a financial services environment.
• Strong communication and interpersonal skills, with the ability to build rapport and negotiate effectively.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in using collections software and tools, as well as MS Office applications.
• A proactive and solution-oriented mindset, with the ability to think creatively and adapt to changing circumstances.
• Strong attention to detail and accuracy in record-keeping and reporting.
• Ability to work independently and manage a high volume of accounts.
• Excellent problem-solving skills and a customer-centric approach.