About The Role

Candidates with total IT experience of 10 years. With a 4–6 years of experience in AI, Gen AI, or intelligent automation roles
1–2 years of mandatory hands-on experience with Microsoft Copilot Studio, focusing on designing and building custom AI copilots, agents, workflows, and conversation bots for enterprise solutions
Strong exposure to Microsoft technologies (Microsoft 365, Azure, Power Platform preferred)
Python & AI / Microsoft Copilot certifications are a strong advantage

**Responsibilities:**

Design, build, and maintain AI agents and Copilot experiences using Microsoft Copilot Studio to automate and optimize business workflows
Develop conversational and task-driven agents to manage real-time operational issues including service requests, alerts, escalations, and workflow orchestration
Build a thorough understanding of client business processes to identify and define AI opportunities
Partner with IT, operations, and business stakeholders to identify high-impact automation opportunities
Gather pain points across business and technical stakeholders. Translate business and IT operational requirements into scalable Copilot solutions
Lead the definition of AI Copilot strategies, prioritize initiatives, and drive implementation
Prioritize AI use cases using a data-driven and impact-based approach
Design and build Gen AI solutions tailored to client requirements
Integrate copilots with enterprise data and workflows
Work closely with Zensar’s SGO team to align outcomes and delivery
Monitor, evaluate, and fine-tune AI models for performance and accuracy
Stay updated with emerging Gen AI and Copilot capabilities
Recommend upgrades, enhancements, and new AI solutions as needed

**Additional Information:**

Candidates should have the flexibility to support US Easter time zone as required.

**Responsibilities:**

Design, build, and maintain AI agents and Copilot experiences using Microsoft Copilot Studio to automate and optimize business workflows
Develop conversational and task-driven agents to manage real-time operational issues including service requests, alerts, escalations, and workflow orchestration
Build a thorough understanding of client business processes to identify and define AI opportunities
Partner with IT, operations, and business stakeholders to identify high-impact automation opportunities
Gather pain points across business and technical stakeholders. Translate business and IT operational requirements into scalable Copilot solutions
Lead the definition of AI Copilot strategies, prioritize initiatives, and drive implementation
Prioritize AI use cases using a data-driven and impact-based approach
Design and build Gen AI solutions tailored to client requirements
Integrate copilots with enterprise data and workflows
Work closely with Zensar’s SGO team to align outcomes and delivery
Monitor, evaluate, and fine-tune AI models for performance and accuracy
Stay updated with emerging Gen AI and Copilot capabilities
Recommend upgrades, enhancements, and new AI solutions as needed

**Key Qualifications:**

Candidates with total IT experience of 10 years. With a 4–6 years of experience in AI, Gen AI, or intelligent automation roles
1–2 years of mandatory hands-on experience with Microsoft Copilot Studio, focusing on designing and building custom AI copilots, agents, workflows, and conversation bots for enterprise solutions
Strong exposure to Microsoft technologies (Microsoft 365, Azure, Power Platform preferred)
Python & AI / Microsoft Copilot certifications are a strong advantage