About The Role

Remote, US

 Scheduled Hours

The Application Lead is responsible for managing a product or portfolio of products throughout its lifecycle. The individual will:

Apply technical and functional subject matter expertise across the organization.
Preferably demonstrate technical proficiency in ETL, SQL, C#, .NET.
Undertake complex technical projects which usually impact multiple business units and involve decisions on complex or ambiguous application issues.
Partner with teams across the organization to ensure the delivery of high-quality solutions to our business partners.
Engage in and support vendor management and licensing activities

Implement complex applications on one or more platforms, ensuring proper documentation is developed.
Lead design discussions with IT staff and customers.
Devise or modify processes and procedures to solve complex problems.
Partner with leadership to define and maintain strategic product roadmap which aligns with business goals.
Provide focus to ongoing management of application, ensuring all work being performed aligns with product roadmap .
Provide quality assurance, including ensuring new/modified applications are ready for release.
Manage relationship with software vendors and external service providers.
Lead the research and evaluation of new technology, products, and tools to optimize functionality of applications.
Establish and execute feedback mechanisms to ensure product meets expectations of business.

Support complex operational activities.
Analyze, compare, and evaluate various courses of action and make decisions within the scope of responsibilities.
Work with leadership to curate and prioritize work activities for portfolio or product.
Provide off hours support, as needed.
Serve as point of escalation for complex issues.

Provide technical and functional direction and mentoring to staff.
Train, monitor, and guide less experienced staff.
Provide input to management on team member performance reviews, hire decisions.
Contribute to the professional development of the team.
Demonstrate and deliver excellent customer service.
Ensure continual improvement of and adherence to departmental standards by team members.

Perform other duties as assigned