About The Role

Supports the Digital Learning department by leading strategic efforts to implement and support Salesforce platforms. This position is responsible for solution architecture, configurations, development, release management, implementation of changes and owning the the DL instance of Salesforce. Responsible for research of new emerging technologies with regards to Salesforce Education Cloud, Data Cloud, and Marketing Cloud. Position will work in lockstep with Digital Learning’s units, campus partners, and external vendors to provide technical support in the implementation and support of the Salesforce platform.

Technical

Research, designs, and communicates solution architecture approach.
Develops proof of concepts (POC) and changes to release into preproduction and production environments.
Peer review changes to ensure standards and best practices are met.
Develops and enforces standard operating procedures for release management and source control.
Implements and maintains Salesforce security and governance best practices, including profiles, permission sets, permission set groups, sharing rules, role hierarchy, and field-level security.
Creates documentation and testing plans.
Assists with User Acceptance Testing (UAT) and release training.
Provides troubleshooting and platform support.

Analytical

Gather and analyze business requirements to design scalable, effective solutions.
Troubleshoot and optimize Salesforce system performance.
Data modeling and understanding how to structure data efficiently within Salesforce.
Monitor and analyze the performance of Salesforce implementations.
Analyzing user feedback and system interaction patterns to improve the usability of Salesforce features.
Anticipate challenges in system integrations or customizations.

Collaboration and Communication

Strong ability to work with cross-functional teams, including administrators, stakeholders, and end-users, to align technical solutions with business needs.
Effective communication to translate technical concepts for non-technical audiences.
Team-oriented approach for working in Agile or Scrum environments.
Mentors and provides work direction to others.

Project Management and Adaptability

Familiarity with project management methodologies to manage tasks and timelines efficiently.
Adaptability to learn and implement new Salesforce features or updates as they are released.
Prioritize tasks and work in a fast-paced, evolving environment.

Required Qualifications

Education : Bachelor’s Degree

Salesforce Platform Developer I certification Required.

Required Experience and Skills

Experience in Salesforce Education Cloud or (Sales and Service Cloud)
Comprehensive understanding of Salesforce architecture, features, and capabilities, including Sales Cloud, Service Cloud, and Experience Cloud.
Knowledge of Salesforce declarative tools (e.g., Salesforce Flow) and programmatic tools (Apex, Lightning Web Components, SOQL).
Knowledge of integration techniques, including REST/SOAP APIs, middleware tools, and ETL processes.
Experience on of Salesforce DevOps practices, including CI/CD and Salesforce DX.
Experience on Lightning Web Components (LWC
Knowledge of object-oriented programming, design patterns, and coding best practices.
Knowledge of Agile/Scrum methodologies and version control systems (e.g., Git).

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

Education : Bachelor’s Degree

Experience and Skills

Experience in Marketing Cloud, Data Cloud, and Mulesoft.
Three or more years of progressively responsible development experience in Salesforce
Experience working in a higher education setting.
Understanding of ETL (extract, transform, load) technologies and practices.
Experience deploying changes to Salesforce utilizing GIT as source control.
Demonstrated proficiency in Microsoft Office applications, primarily Excel.
Demonstrated successful management of multiple short-term and long-term projects, independent completion of projects with accuracy, thoroughness and creativity, and timely meeting of deadlines under pressure
Experience with complex data sets including manipulating, merging, restructuring and analyzing large data sets.
Salesforce Administrator certification and any additional certifications a plus

Work Location

Hybrid or Remote

Compensation and Benefits

UT market range: MR 12
Anticipated hiring range: $90-$100k, depending on experience
Find more information on the UT Market Range structure here
Find more information on UT Benefits here

Application Instructions

To express interest, please apply with the noted below attachments

Resume
Cover Letter

About The College/Department/Division

Digital Learning at UT, is a unit charged with advancing UT’s commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaborative problem-solving. Join our dynamic and inclusive Digital Learning team where we take pride in teamwork, excellence, and a shared commitment to shaping the future through education and innovation.

Additional Information on all postings provided by UTK