About The Role

Job Overview

As an In-Home Repair Technician, you will be responsible for assessing and performing repairs to merchandise within a customer’s home. Repairs may include minor wood/leather/upholstery repair, cushion core replacement, part replacement, and mechanism replacement.

Full-time, hourly position

Job Responsibilities & Duties

Typical duties include but are not limited to

Commitment to AFW’s safety policies and procedures and ability to promote awareness.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
Replace damaged and/or missing parts.
Identify and read invoices/service orders and UPC labels to ensure invoices are complete.
Assessing damages and choose appropriate methods of repair for wood furniture, leather, fabric and upholstery.
Maintain a neat and safe work environment.
Wood repairs, including burn-ins & wood graining.
Leather repairs, including scuffs, holes and tears.
Upholstery repairs, including structural/mechanism replacements.
Ability to represent AFW in a professional manner inside the customer’s home.
Demonstrate high level of attention to detail and professionalism at all times.
Possess excellent organizational skills.
Color matching & blending.
Able to communicate effectively with team members and supervisors.
Other duties to be assigned/directed by supervisor.

This position does not have supervisory responsibilities.

Job Requirements

Preferably has 1+ years of experience working with wood furniture, leather, fabric & upholstery.
Must have valid driver’s license.
Clean MVR record, 2 or less moving violations in the past 3 years preferred.
Experience using power tools.
Excellent time management skills and attention to detail.
Must be able to learn, understand, and apply new technologies, including Dispatch Track and iPads.
Ability to have a flexible schedule and work all shifts, holidays, and weekends.

Education & Experience

High school diploma or GED is preferred. Experience working with wood furniture, leather, fabric & upholstery. Equivalent combination of education and experience accepted in lieu of diploma.

Compensation

Pay Rate: Starting at $20/hour and up - dependent on experience

At AFW we offer great perks: weekly pay, benefits package (medical, dental, vision, and FSA options), vacation and sick pay, leadership development programs, tuition assistance, company paid life insurance, 401k matching, and more!

Physical Requirements

Capacity to maneuver in confined and at times congested areas.
Capability to stand, walk, stoop, & bend for 8 hours or more daily.
Lifting, gripping, bending, kneeling, stooping, and moving merchandise 8 hours or more daily.
Continuous use of arms, hands, fingers, eyes, legs, and back.
Ability to lift, lower, move, carry, push and pull all sizes of merchandise up to 100 lbs. and the skill to handle/manipulate merchandise up to 250 lbs. frequently.
Able to work in variable environments with different lighting, loud exterior noise, and flooring.

Work Environment

Fluorescent Lighting
Concrete Flooring
Climate affected by outside conditions
Considerable exterior noise
Extreme temperature fluctuations in the warehouse

If you want to know more about American Furniture Warehouse and what we do click on the link below!

https://youtu.be/QjaYn_sn_AM

American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V.

A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.

Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!

Pay Grade B: $16.00-$29.71