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Infrastructure Technician
Black Box · Houston, TX, United States
About The Role
Infrastructure Technician
- Install and service copper and fiber optic cabling systems, including Category 3, Category 5, Cat5e, Category 6, and fiber optic structured cabling systems.
- Evaluate, diagnose, troubleshoot, and repair cabling infrastructure systems.
- Perform upgrades and additions to existing cabling infrastructure.
- Install and remove cabinets, racks, cable tray systems, and related communications infrastructure.
- Coordinate with operations teams to complete projects and service requests efficiently.
- Maintain accurate work documentation, time reporting, material usage records, and project status updates.
- Request and manage equipment and supplies required for project completion.
- Support emergency service requests and after-hours work as needed to meet customer SLAs.
- Transport tools, materials, and equipment to customer locations.
- Participate in meetings, workshops, training, and safety programs.
- Achieve performance metrics and KPIs established by leadership.
- Perform other duties as assigned.
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