About The Role

Type: Full-Time, Work From Home

Hours: Monday to Friday, 9 AM – 5 PM EST

White Billiards is a high-end pool table company operating on a dropship model. We're looking for a friendly, organized, and coachable person to serve as our primary phone contact and office manager. You'll be the first voice customers hear when they call in — guiding them through our table options, helping them place orders, and making sure their pool table arrives exactly when and how they expect.

This is a great fit for someone who's personable and enjoys talking to people, doesn't need prior industry experience, and is excited to learn on the job. No pool or billiards background required — just a willingness to learn our product line and a genuine interest in helping customers find the right fit.

Primary Function

Inbound sales support: answering calls from prospective buyers and guiding them through our product options to a confident purchase decision. Beyond calls, you'll function as an office manager — keeping orders, shipments, and customer follow-ups organized and on track.

Key Responsibilities

Answer inbound calls from prospective buyers
Walk customers through our table models and customization options
Process and place customer orders
Track shipping and proactively manage delivery follow-ups
Handle general customer inquiries and troubleshoot issues as they arise
Keep order and customer records organized (Excel / Google Sheets)
General office management tasks as needed

Product & Training

Our catalog includes roughly 15–30 tables with various custom options
The product line is not overly complex — full training will be provided
The owner is hands-on, accommodating, and committed to fully training the right candidate

Requirements

Ideal Candidate Profile

Comfortable with basic Excel and Google Workspace tools (Docs, Sheets, Gmail, etc.)
Prior CRM or Excel experience is a strong plus, but nothing advanced is required
Personable, chatty, and enthusiastic on the phone
Strong customer service instincts — patient, helpful, and clear communicator
Coachable and eager to learn — no prior industry experience needed
Comfortable multitasking between calls, orders, and shipment tracking

Nice to Have (Not Required)

Interest in outbound sales — light outreach volume (~10 calls/day) may be available
Additional earning potential: a few hundred dollars extra per month for each sale closed through outbound outreach
Prior experience in an office manager or administrative support role

Compensation & Growth

The owner is willing to invest in and compensate the right person for long-term fit
Outbound sales, if pursued, offers meaningful additional upside on top of base pay

Benefits

Comfortable working U.S. hours
Remote work from home

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