Patient Accounts Coordinator - Patient Accounting - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Under the direction of the Director of Patient Services and Associate Director of Patient Services, the Patient Account Coordinator will perform his/her duties in accordance with corporate guidelines and assist the Director of Patient Services (DPS) and Associate Director of Patient Services on the daily operation of the Business Office.

Departmental Specific Summary

The Patient Accounts Coordinator performs payer, reimbursement, and patient accounting activities to support accurate and efficient business office operations. The position researches and resolves account and reimbursement issues, maintains related systems and data, and collaborates with internal stakeholders to support effective payer operations and compliance. The Patient Account Coordinator will perform his/her duties in accordance with corporate guidelines and assist Supervisor Patient Accounting and Operations Manager on the daily operation of the Business Office.

Essential Duties

• Review and coordinate all contracts, amendments, and documentation updates for each payer.
• Validate pre- and post-contract loads to ensure accuracy and compliance.
• Perform reimbursement analyses and report discrepancies to the Contract Analyst based on findings.
• Collaborate with supervisors and key stakeholders to resolve issues and provide feedback regarding contract implementation and maintenance.
• Process daily, weekly, and monthly reports accurately and within established deadlines.
• Ensure payer plan codes are set up correctly within the billing system.
• Manage payer plan code addition requests and payer-related changes.
• Conduct account research and investigate billing and reimbursement issues.
• Review improperly adjudicated accounts and recommend corrective actions as needed.
• Maintain established system queries, tables, and reporting tools.
• Monitor and support the accuracy of payer configuration and reimbursement data.
• Demonstrate excellent communication skills in all interactions.
• Maintain professionalism, respect, and cooperation when working with colleagues, leadership, and other stakeholders.
• Perform other duties as assigned.

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Qualifications

• Req High school or equivalent
• Req 2 years Experience in the business office or an acute care facility.
• Req Excellent communication skills, both oral and written
• Req Numerical ability to review statistical data
• Req Good computer skills; knowledge of excel, word, etc.
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital’s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

The hourly rate range for this position is $26.00 - $41.28.

When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience,

education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu . Inquiries will be treated as confidential to the extent permitted by law.

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