About The Role

Job Summary

Are you organized, detail-oriented, and passionate about helping people access the care and services they need? Do you enjoy providing exceptional customer service while managing multiple priorities in a fast-paced healthcare environment? Join our team as an Intake Coordinator !

As an Intake Coordinator, you will play a critical role in creating a smooth and welcoming experience for clients and patients from their first interaction with the organization. You will coordinate the intake and referral process, verify insurance coverage and benefits, obtain necessary authorizations, schedule appointments, and ensure accurate and timely documentation.

You will work closely with clients, families, referral sources, clinical teams, and organizational leadership to ensure individuals are connected with the appropriate services while supporting accurate reimbursement and regulatory compliance. Our ideal candidate is compassionate, highly organized, detail-oriented, and comfortable working with confidential information and multiple systems.

Join a mission-driven organization where your attention to detail, communication skills, and commitment to customer service help individuals and families successfully access behavioral healthcare.

Position Perks & Benefits

29 Days of PTO
Eligibility for HRSA Loan Repayment ( eligibility requirements apply )
Employee benefits package – health, dental, vision, retirement, life insurance, and more
Competitive 401(k) Retirement Savings Plan – up to 5% employer match for Part-Time and Full-Time employees
Company-paid basic life insurance
Emergency Medical Leave Program
Flexible Spending Accounts (FSA) – healthcare and dependent care
Health & Wellness Program
Employee Assistance Program (EAP)
Employee Discount Program
Mileage Reimbursement

Key Responsibilities

Welcome clients and patients to the organization and provide a positive, professional first impression.
Coordinate all aspects of the client and patient intake process from referral through admission.
Receive, review, and process referrals while ensuring information is communicated accurately to appropriate clinical and operational teams.
Complete screening and admission documentation accurately and within established timeframes.
Explain intake requirements and assist clients and families with completing necessary paperwork.
Gather and accurately enter demographic, insurance, financial, and clinical information into the Electronic Health Record (EHR).
Verify medical insurance coverage, benefits, eligibility, and financial responsibility.
Coordinate insurance authorization and financial clearance processes to support timely access to services and appropriate reimbursement.
Schedule consultations, assessments, testing, procedures, and other appointments as appropriate.
Maintain accurate census information and update the Bed Board or other designated tracking systems.
Respond to telephone calls, emails, referrals, and customer inquiries in a timely and professional manner.
Address client and patient questions, concerns, and complaints while escalating issues appropriately when necessary.
Maintain accurate and organized client and patient charts and documentation.
Perform general administrative duties including filing, copying, scanning, faxing, and data entry.
Apply basic knowledge of ICD-10 and HCPCS/CPT coding terminology when reviewing and processing documentation.
Maintain a basic understanding of behavioral health services and common therapy modalities.
Collaborate with leadership and staff across multiple locations to promote efficient intake and referral processes.
Maintain compliance with organizational policies, procedures, HIPAA, and applicable state, federal, and payer requirements.
Identify opportunities to improve intake workflows and promote operational efficiency.
Maintain positive and professional relationships with clients, patients, families, referral sources, providers, and internal teams.
Perform additional duties as assigned by leadership.

Education and/or Experience Qualifications

High school diploma or equivalent required.
Previous experience in patient intake, healthcare administration, medical office administration, behavioral health, or a related healthcare setting preferred.
Experience with insurance verification, authorizations, referrals, scheduling, or patient registration preferred.
Experience working with electronic health records and healthcare information systems preferred.

Required License/Certification

No professional license or certification required.
Valid driver's license, acceptable driving record, and current automobile insurance required.

Additional Qualifications

Strong customer service orientation with a welcoming and compassionate approach.
Excellent verbal and written communication skills.
Strong organizational and time-management skills.
Exceptional attention to detail and accuracy.
Ability to work independently while also collaborating effectively with multidisciplinary teams.
Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
Ability to communicate effectively with culturally diverse populations.
Strong computer literacy, including proficiency with Google Workspace, Microsoft Word, Excel, email, and web-based systems.
Ability to type at least 40 words per minute with a high level of accuracy.
Basic understanding of healthcare terminology, insurance processes, and behavioral health services preferred.
Ability to maintain confidentiality and appropriately handle sensitive client and patient information.
Strong problem-solving and critical-thinking skills.
Professional demeanor and ability to remain calm and solution-focused when addressing customer concerns.
Commitment to providing equitable, respectful, and person-centered service.

Supervisory Requirements

None.

Employment Requirements

Successful completion of background screening, including criminal history, driving record, abuse/neglect, and fingerprint checks.
Completion of New Hire Orientation upon hire.
Completion of all required training, including Relias training, upon hire and annually thereafter.
Current driver's license, acceptable driving record, and proof of automobile insurance.
Compliance with all organizational policies, procedures, HIPAA requirements, and applicable regulatory and payer standards.
Ability to work collaboratively with leadership and staff across multiple organizational locations as required.

Physical Requirements

Ability to perform sedentary work, including sitting for extended periods throughout the workday.
Frequent use of hands, fingers, and arms for typing, data entry, documentation, and computer use.
Ability to occasionally stand, walk, bend, reach, and lift materials weighing up to 10 pounds.
Visual ability to read documents and work on computer screens for extended periods.
Ability to communicate effectively in person, by telephone, email, and other electronic communication platforms.
Ability to work in a fast-paced office, healthcare, or behavioral health environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.



 Position Perks & Benefits

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness



 Brightli is on a Mission

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Adult & Child Health is a Smoke and Tobacco Free Workplace.