About The Role

The Opportunity

Are you passionate about creating exceptional dining experiences for seniors? As a Food Service Manager at Chartwell, you will lead a dedicated team to deliver high-quality meals and outstanding service. In this role, you’ll be responsible for overseeing food services operations, menu planning, team management, and compliance with food safety standards—all to ensure our residents enjoy every meal in a warm and welcoming environment.

What You’ll Do

Lead the planning and execution of daily and special event menus that meet individual dietary needs
Foster strong relationships with residents and families to enhance satisfaction and resolve concerns
Supervise and develop food services staff, including hiring, training, and performance management
Prepare and manage departmental budgets, optimize purchasing, and monitor food and labour costs
Ensure compliance with Chartwell’s policies and relevant provincial and health regulations
Collaborate with suppliers and corporate partners to maintain high standards of food service
Serve as a key member of the management team, contributing to strategic decisions and operational success
Rotate as the Manager on Duty for weekend coverage as needed

What You’ll Bring

Minimum two years of supervisory experience in food service (retirement, healthcare, or hospitality)
At least one year of front-of-house and customer service experience
Post-secondary diploma in Food & Beverage Management or equivalent; chef qualifications and Food Service Supervisor certification preferred
Strong leadership, communication, and conflict resolution skills
Highly organized with strong time management abilities
Experience with budgeting, purchasing, and scheduling
Computer literate, including Microsoft Word and Excel
Knowledge of food safety regulations, special diets, and local suppliers is an asset
Familiarity with the local community and supplier networks is beneficial
Valid Driver’s License, or reliable means of transportation

What We Offer

A safe, inclusive workplace where you’re supported and appreciated
Competitive compensation and benefits
Opportunities for leadership development and career growth
A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

Ability to work flexible hours including some evenings and weekends
Must be prepared to respond to emergency situations
Some local travel may be required
Comfort using AI and other digital platform systems and tools to support daily work
Clear Criminal Background Check, VSS and TB Test where required