About The Role

Our associates celebrate lives. We celebrate our associates.

Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.

JOB RESPONSIBILITIES

Greets guests and visitors, offering assistance when entering the building
Notifies staff members when appointments arrive and escorts guests to appropriate room
Answers routine questions associated with services, products, location directions, etc.
Immediately notifies and involves management with customer service and security issues
Receives deceased belongings from family and follows chain of custody procedures
Answers, screens, and routes incoming calls to appropriate staff members
Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.
Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
Receives incoming mail and packages
Maintains organized and current electronic and paper files and records, such as deeds and trust files
May perform light typing, proofreading, data entry or printing

MINIMUM REQUIREMENTS

Education

High School Diploma or equivalent

Experience

Six months general office, receptionist, or administrative support experience preferred
Proficient at operating telephones, fax, copier

Knowledge, Skills and Abilities

Working knowledge of MS Office Suite
Clear and professional speaking voice and tone
Professional interpersonal skills to handle sensitive and confidential situations
Position continually requires demonstrated poise, tact and diplomacy
Ability to work schedule including Saturday and or Sunday and beyond standard business hours