About The Role

We provide meaningful careers that connect people with purpose.
We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.
Netcare invites you to be part of our journey.

ROLE SUMMARY

The Nursing administrator is responsible for the administrative tasks and supporting in the daily operations in the Nursing department.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Administrative support

Assist with the daily operations in the nursing department included but not limited to the following:
Reception tasks e.g., answering calls, taking messages, monitoring access, opening patient files on Practice Management system and Electronic Health record, receiving and allocating patients and clients, manage Nursing dairies and dashboard, scheduling of patients and insurance clients, administration and billing process of Insurance medicals.
Document control process: Assist with communication, co-ordination, printing, filing and follow up on manual document processes e.g., blood results, Medical control records (MCR’s), patient education material, patient registers, nursing statistics, attendance registers, duty rosters, timecards etc. to ensure compliance SOP’s, POPIA and relevant legislative requirements.
Inventory of medical and nursing supplies, devices and equipment: Comply with all financial and operational policies and procedures with regards to procurement, overall stock management, cycle count and stock take processes aligned to minimum and maximum stock levels to accommodate patient needs and prescribed treatment plans, support budget allocated and prevent wastage.
Monitor, order, receive, check and unpack stationary required, Health Care Risk Waste (HCRW) stock, laboratory stock, ethical and surgical stock according to Clinical Nurse Leader arrangement and task allocation.
Accurately capture usage of ethical and surgical stock to comply with all billing and goods received (GRV) requirements.
Assist CNL with equipment need analysis for budget / Capital expenditure purposes - new medical equipment quotations (3 quotes according to preferred providers), preventative services schedule and programme, repair and maintenance within legal specifications.

Operational efficiencies

Adhere to scheduled duty roster and electronic clocking process to ensure adequate nursing resources is available, nursing hours aligned to acuities and skill mix to be able to execute on prescribed treatment plans in accordance with the Incorporated Practice (INC) administration agreement.
Replenish all medical and non-medical consumables in accordance with operational requirements.
Adhere to accurate recording of all used ethical, surgical, and consumable stock, schedule 5 - 6 drug registers, cold chain management, Emergency care and trolley requirement in accordance with legislation and SOP’s.
Accurately capture correct patient data and records on the Practice management system and all manual and electronic platforms.
Comply with POPIA requirements.
Record functional checks done on medical equipment and comply with relevant SOP’s and manufacturers equipment requirements according to legislation and regulations. Report non – functional equipment immediately to CNL or responsible person.
Comply to systems, standard operating procedures and policies within the nursing department according to legislation.

Safety, Health, Environment and Quality (SHEQ) management

Adhere to the regulatory framework governing clinical practice within the area of responsibility.
Participate in the SHEQ risk assessment as part of the nursing team including the Nursing risk matrix to identify and report on risks within clinical areas, implement and adhere to control measures and evaluate and report to Clinical Nurse Leader effectiveness of control measures.
Report non-compliance to safety and control measures, assist with root cause analysis and implement and adhere to remedial actions to mitigate accordingly.
Follow and adhere to safety standards in accordance with the Occupational Health and Safety Act and Regulations (Act No 85 of 1993 as amended) within clinical and other relevant areas.
Comply with the disposal of Healthcare risk waste (HCRW) and human tissue in accordance with legislation.
Participate in the workforce surveillance programme according to Group strategy and SOP’s.
Be actively involved in maintaining and sustaining the Quality Management System and related health care standards as required to retain ISO 9001 certification.

BEST AND SAFEST PATIENT CARE

Person Centred Health and Care

Adhere to the communication process between patients, clients, nursing staff, Health professionals, management, and unit to eliminate patient care problems / issues.
Provide a quality customer care service enhancing the patient journey and experience within the area of responsibility.
Assist and support clinic reception and all clinical departments as and when required with non - clinical related tasks.
Actively participate in reporting all near misses and negative clinical incidents to the CNL or responsible person and assist with root cause analysis, remedial actions and capturing on Incident Management System (IMS) as per task allocation.
Always apply basic principles of infection prevention and all standard precautions to ensure a safe, clean hygienic clinic environment, correct linen management and HCRW management.
Actively participate in quality improvement opportunities to support the nursing quality indicators and outcomes.

Data Management

Capture all data accurately and comply with Standard Operating Procedures (SOP’s), Nursing standards and legal requirements e.g. Nursing statistics on electronic platform (SharePoint).

TRANSFORMATION OF OUR SOCIETY

Self - Management and Development

Assume responsibility for own personal and professional development.
Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager.
Formulate action steps to close the gap between the ideal and actual state of competence.
Pursue self - development in one or both of the following areas:
Formal Studies,
Informal / self – studies, &
Share knowledge with relevant team members.
Follow agreed upon (authorised) action steps until desired competence is achieved.
Be punctual and behave appropriately to the business environment.
Meet deadlines.
Keep up to date with Netcare ‘s evolving policies and procedures.

Customer satisfaction: Build and maintain stakeholder / customer relationships

Ongoing Customers satisfaction according to set standards.
Be a model of excellent customer service, ensuring that all customers always experience an excellent and satisfactory interaction.
Build and maintain productive working relationships with all key stakeholders, internal and external customers through on-going communication and feedback.
The Nursing administrator to participate in nursing department meetings and other related forums as per request from CNL.
Accurately capture and provide timeous information, including clinical information to customers and stakeholders as required and authorised in line with POPIA act.
Report, record and assist with stakeholder/customer complaints according to task allocation or CNL request.
Maintain patient safety, dignity, and confidentiality.
Assist with patient flow in the nursing department to minimise waiting periods

Education and training facilitation

Actively participate in all training according to relevant training matrix to obtain sign off on compliance training, competencies aligned to daily tasks and Job description.
Access, read, understand, and sign off on relevant quality review tools, processes, and Standard Operating Procedures (SOP’s).
Access, read, understand, and obtain sign off on Human Resources (HR) and other relevant Company policies and procedures.

Resource allocation

Adhere to resource allocation schedule to provide appropriate nursing administration support according to needs, skills and tasks required

Teamwork

Be an active member of the nursing team taking responsibility for the effective and smooth running of administrative tasks to reduce the admin burden for the clinical team.
Co- operate and collaborate with other clinics and departments to provide appropriate support services

SKILLS PROFILE

EDUCATION

Essential

Grade 12 or equivalent NQF Level 4 Qualification

Preferred

Secretarial or Administration Qualification

WORK EXPERIENCE

Essential

Computer literacy.
Experience in private sector.

Preferred

Knowledge of Practice management system is advantageous.
2-3 years’ experience in a secretarial or administration position.
Clinical stock management.

KNOWLEDGE

Essential

Good verbal and interpersonal communication skills
Ability to work well under pressure and to maintain effectiveness during changing conditions.
Ability to work effectively and co-operatively with others by establishing and maintaining good working relationships.
Excellent planning, organising and control / follow-up skills are essential.
Must be customer care oriented.
Must be able to use initiative

PHYSICAL REQUIREMENTS

In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

SKILLS

Customer Focus and Service Delivery

The capacity to identify and respond to the needs of *internal and external customers.
*Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship

Personal Work Ethic

Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships

Capacity to establish constructive and effective relationships.

Communication

The capacity to clearly present information, either written or verbal.

Teamwork

Capacity to cooperate with others to work towards a common goal.

Technical Knowledge

The capacity to perform a technical function to required standards.

WORKING CONDITIONS

Professional flexibility in working shift hours while supporting daily business operations, including weekends, Public Holidays, and night shifts.
Will interact with internal and external customers through several different means.

NETCARE VALUES AND BEHAVIOURS

Netcare Values

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

At Netcare, our core value is care .
We care about the dignity of our patients and all members of the Netcare family.
We care about the participation of our people and our healthcare partners in everything that we do.
We care about the truth in all our actions.
We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

Respect - I always greet everyone to show my respect.
Identity - I always wear my name badge to show my identity.
Dignity - I always treat others with consideration and humility to uphold dignity
Care - I always act in the best interest of Netcare and others to show I care
Compassion - I always listen with empathy and respond with kind action to show my compassion
Appreciation - I always say thank you to show my appreciation.
Diversity - I always embrace diversity to strengthen inclusivity and belonging.

Join the team committed to providing the best and safest health and care.