About The Role

United States of America Location

Nine Mile

WHY JOIN FCS

At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.

Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.

A LITTLE BIT ABOUT FCS

Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.

Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.

Come join us today!

Summary

The Area IT Manager leads a team of assigned technical staff to plan and complete key functions that enable the delivery of high-quality technical support service to end users, to ensure the technical environment within the assigned geographic area is appropriately maintained, and the technical resources required to meet business needs are delivered on-time and within budget. This position is a stakeholder facing role with wide impact, requires relationship management, technical management, and a high degree of personal responsibility.

PRIMARY TASKS AND RESPONSIBILITIES

Is accountable to IT leadership teams to plan and deliver an appropriately resourced IT Service organization within assigned geographic area. resource the quality of Service, technical environment performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
Contribute to resource planning, budget surveillance, and project planning to provide an ever-improving technical environment across multiple clinical locations with an assigned area.
Monitor and control key performance indicators related to service delivery, customer satisfaction, cost, and performance.
Lead and supervise a team of hands-on technical support staff to appropriately service assigned area.
Act as the voice of the customer, continually advocate for and deliver improved customer experiences through technical expertise, business planning, and customer support.

EDUCATION/CERTIFICATIONS & LICENSES

Minimum education requirement to successfully perform in role (high school diploma or equivalent being the minimum requirement across all positions within FCS).

Bachelor’s degree (or equivalent experience) in Computer Science, Business, or related discipline is preferred.
Valid state Driver’s License.

EXPERIENCE

Minimum of five (5) years of experience in a healthcare related information technology organization demonstrating progressive responsibilities.
Minimum two (2) years direct leadership experience.

CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES

Essential competencies and KSAs targeted to successfully performing in role

Analysis & Critical Thinking
Strong interpersonal skills to include effective verbal and written communication
Solid time management with the ability to prioritize multiple tasks
Ability to collaborate across various levels of management, departments and teams
Comfortable negotiating problems and exploring solutions with physician population

VALUES

Patient First – Keeping the patient at the center of everything we do
Accountability – Taking responsibility for our actions
Commitment & Care – Upholding FCS vision through every action
Team – Working together, one team, one mission

Expectations for all Employees

Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices. Employees are expected to bring issues of any forms of workplace harassment, discrimination or other potential improprieties to the attention of their management or the human resources department.

SCREENINGS – Background, drug, and nicotine screens

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.

EEOC

Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ( Recruiter@FLCancer.com ) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.

FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.